Hospitality Manager - Retail

Compass Group Canada; Toronto; On-site; CAD 55,250 - 74,750; Full time

Benefits offered by this job

Great workplace culture

Career growth opportunities

Health benefits

Wellness program

Diversity & inclusion

Job summary

Compass Group Canada is seeking a Hospitality Manager in Ontario. You will create a warm, engaging environment for employees, executives, and visiting clients, while supervising two operations supervisors overseeing barista cafes and micro markets.

You will drive customer satisfaction, improve efficiency, and lead staff development, budget management, inventory control, and safety compliance across all locations.

Qualifications

• Experience leading hospitality operations across multiple sites.
• Proven ability to drive customer satisfaction and revenue growth.
• Strong budgeting, inventory control, and safety compliance expertise.

Responsibilities

• Supervise two operations supervisors (cafes and micro markets) to ensure seamless operations and high-quality service.
• Assist in implementing strategies to enhance customer satisfaction, efficiency, and revenue.
• Lead, mentor, and develop staff, ensuring alignment with company goals and values.

Skills

Strategic Leadership

Operational Management

Team Leadership

Customer Service Excellence

Financial Management

Budgeting

Inventory Management

Event Planning

Vendor Relations

Compliance & Safety

Administrative Support

Communication

People Development

Hospitality Industry Knowledge

Job description

The salary for this position is $65,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process. This is a posting for an existing job vacancy.

Reporting to the Compass Manager, the Hospitality Manager will be responsible for creating a warm, welcoming, and engaging work environment for the employees, executives, and visiting clients.

If You Were To Come On Board As Our Hospitality Manager, We’d Ask You To Do The Following For Us

• Strategic Leadership & Operational Management:
• Supervise the two operations supervisors—one managing the barista cafes and the other overseeing the micro markets and coffee machines—to ensure seamless operations and high-quality service.
• Assist in implementing operational strategies aimed at enhancing customer satisfaction, improving efficiency, and increasing revenue.
• Team Leadership & Development:
• Lead, mentor, and provide guidance to two supervisors, as well as the wider retail team, ensuring alignment with company goals and values.
• Support supervisors in developing staff for both the cafes and the micro markets, ensuring the creation of high-performing teams.
• Cultivate a positive and collaborative work environment, fostering employee growth and professional development.
• Financial Management & Budgeting:
• Monitor financial performance and cost management for each area, utilizing data analysis to drive operational efficiencies.
• Optimize inventory management, ensuring cost-effective procurement and minimal waste across all operations.
• Customer Service Excellence:
• Ensure all locations deliver exceptional customer service, maintaining a consistent experience across cafes, micro markets, and coffee stations.
• Handle customer feedback, complaints, and suggestions with a focus on resolution and enhancing the customer experience.
• Implement training programs and best practices to continuously improve the level of service provided to customers.
• Innovation:
• Lead initiatives for operational improvements and innovations in service delivery, equipment management, and customer engagement.
• Vendor & Supplier Relations:
• Assist with relationships with suppliers and vendors for all retail operations, ensuring timely and cost-effective delivery of goods and services.
• Compliance & Safety:
• Ensure compliance with all relevant health, safety, and legal regulations across the cafes, micro markets, and coffee stations with the help of the Health and Safety Specialist.
• Monitor and enforce safety protocols, cleanliness standards, and maintenance schedules to ensure a safe, clean, and enjoyable environment for both employees and customers.

Role

Think you have what it takes to be our Hospitality Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

• Client Relations – site visits, event booking and detailing, event operational execution, client support throughout the process (in person meetings and online support)
• System Management – consistent booking system updates to ensure live time accuracy, detail-oriented approach with understanding operational requirements
• Event Planning – understanding the scope and arranging details according to the requirements (creating floor plans, agendas, scheduling staffing, coordinating catering)
• Event Oversight – setup, execution and teardown of events and management of the overall process
• Financial Acumen – maintain accurate documentation, tracking costs, financial reporting, budgeting
• Meetings and Communication – with clients and internally with operational teams, prepare power point presentations, participate in and host weekly team meetings
• Resource Allocation and Inventory Management – count and manage inventory, place orders, coordinate with external vendors, implement and maintain an efficient inventory management system
• Compliance and Safety – follow all the HSQA procedures, keep accurate logs, properly document and act on any health and safety issues
• Administrative Support – support even team with external bookings and other administrative tasks as required

What’s in it for you?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together!

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [e-mail] for further information.