Hospitality Manager - Retail

COMPASS GROUP CANADA; Toronto; Hybrid; CAD 53,000 - 65,000; Full time

Job summary

Compass Group Canada in Toronto is seeking a Hospitality Manager to create a warm, engaging workplace for employees, executives, and visiting clients. The role leads two supervisors across cafes and micro markets, driving service excellence and operational performance.

You will oversee strategic planning, staff development, budgeting, and supplier relationships while ensuring compliance and safety across all locations. This is a full-time, on-site position with competitive total compensation.

Responsibilities

• Strategic Leadership & Operational Management: oversee cafe and micro markets operations.
• Lead two supervisors and develop staff for cafes and micro markets.
• Monitor financial performance, budgeting, and cost management.
• Ensure consistent, exceptional customer service across all locations.
• Implement training and best practices to improve service.
• Collaborate with suppliers and ensure timely procurement.
• Ensure compliance with health, safety, and legal regulations.
• Drive innovations in service delivery and equipment management.
• Manage relationships with clients and coordinate events as needed.

Job description

The salary for this position is $53,000 - $65,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence-based tools may be used at certain stages of the recruitment and applicant screening process. This is a posting for an existing job vacancy.

Reporting to the Compass Manager, theHospitality Manager will be responsible for creating a warm, welcoming, and engaging work environment for the employees, executives, and visiting clients.

If you were to come on board as ourHospitality Manager, we’d ask you to do the following for us:

• Strategic Leadership & Operational Management:
• Supervise the two operations supervisors - one managing the barista cafes and the other overseeing the micro markets and coffee machines to ensure seamless operations and high-quality service.
• Assist in implementing operational strategies aimed at enhancing customer satisfaction, improving efficiency, and increasing revenue.
• Team Leadership & Development:
• Lead, mentor, and provide guidance to two supervisors, as well as the wider retail team, ensuring alignment with company goals and values.
• Support supervisors in developing staff for both the cafes and the micro markets, ensuring the creation of high-performing teams.
• Cultivate a positive and collaborative work environment, fostering employee growth and professional development.
• Financial Management & Budgeting:
• Monitor financial performance and cost management for each area, utilizing data analysis to drive operational efficiencies.
• Optimize inventory management, ensuring cost-effective procurement and minimal waste across all operations.
• Customer Service Excellence:
• Ensure all locations deliver exceptional customer service, maintaining a consistent experience across cafes, micro markets, and coffee stations.
• Handle customer feedback, complaints, and suggestions with a focus on resolution and enhancing the customer experience.
• Implement training programs and best practices to continuously improve the level of service provided to customers.
• Innovation:
• Lead initiatives for operational improvements and innovations in service delivery, equipment management, and customer engagement.
• Vendor & Supplier Relations:
• Assist with relationships with suppliers and vendors for all retail operations, ensuring timely and cost-effective delivery of goods and services.
• Compliance & Safety:
• Ensure compliance with all relevant health, safety, and legal regulations across the cafes, micro markets, and coffee stations with the help of the Health and Safety Specialist.
• Monitor and enforce safety protocols, cleanliness standards, and maintenance schedules to ensure a safe, clean, and enjoyable environment for both employees and customers.

Think you have what it takes to be ourHospitality Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

• Client Relations - site visits, event booking and detailing, event operational execution, client support throughout the process (in person meetings and online support)
• System Management - consistent booking system updates to ensure live time accuracy, detail-oriented approach with understanding operational requirements
• Event Planning - understanding the scope and arranging details according to the requirements (creating floor plans, agendas, scheduling staffing, coordinating catering)
• Event Oversight - setup, execution and teardown of events and management of the overall process
• Financial Acumen - maintain accurate documentation, tracking costs, financial reporting, budgeting
• Meetings and Communication - with clients and internally with operational teams, prepare power point presentations, participate in and host weekly team meetings
• Resource Allocation and Inventory Management - count and manage inventory, place orders, coordinate with external vendors, implement and maintain an efficient inventory management system
• Compliance and Safety - follow all the HSQA procedures, keep accurate logs, properly document and act on any health and safety issues
• Administrative Support - support even team with external bookings and other administrative tasks as required