Manager, Business Operations (Operations RT)

Metrolinx; Canada; On-site; CAD 80,000 - 100,000; Full time

Job summary

A public transit agency in Canada is seeking a Manager of Business Operations. The role involves strategically managing communications and operational initiatives to enhance divisional operations. Responsibilities include developing communication materials, leading internal and external communication strategies, and managing relationships with stakeholders. Ideal candidates will have a degree in Business Administration or a related field and strong leadership and organizational skills. Experience in public sector operations is an asset.

Qualifications

• Experience in planning and delivering corporate communications strategy.
• Familiarity with operations in large-scale public sector organizations.
• Skills in designing, writing, and producing creative materials.

Responsibilities

• Support the Director in corporate administration and communications.
• Manage and lead strategic internal and external communications.
• Produce executive reports and presentations for governance bodies.

Skills

Corporate communications

Leadership

Organizational skills

Analytical skills

Interpersonal skills

Education

Degree in Business Administration or related discipline

Job description

Manager, Business Operations (Operations RT)

Canada

Trending

Job Description

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

The Operations – Rapid Transit Division is seeking a high-performing individual to strategically manage and execute operational initiatives, communications and issues management. This role requires developing essential communication materials that support both the Director, Strategy & Program Delivery and the Office of Chief Operating Officer in their vital engagement with staff, Metrolinx governance bodies, organizational Chief offices, and external forums. Crucially, the incumbent will also be responsible for delivering key initiatives that enhance divisional operations, manage complex issues, and ensure robust collaboration and strong relationships with all stakeholders.

What will I be doing?

• Provides support to the Director, Strategy & Program Delivery in the areas of corporate administration, communications, governance and stakeholder engagement.
• Manages and leads the strategic delivery of internal communications programs and, where appropriate, external communications programs that accurately reflect the objectives, activities and requirements of the Office of the Chief Operating Officer – Rapid Transit.
• Leading the development of executive communications strategies, plans, and activities for staff to maximize transparency and promote awareness of organizational priorities.
• Producing executive reports and presentations for Metrolinx governance bodies to ensure members are well informed of the Division’s progress on priority initiatives.
• Providing strategic communications counsel, direction, and perspective to help inform and guide senior decision makers, and identifying opportunities, and incorporating analysis and recommendations into communications planning and programs.
• Builds strong effective relationships with Metrolinx senior leadership offices, and other external stakeholders providing operational support on contentious and emerging issues impacting the Operations – Rapid Transit Division and the organization.
• Manages the tracking, reporting and identification of issues and the research and analysis of patterns and trends.
• Supports the effective operation of the Division’s own regular cycle of business meetings involving its senior leadership team, including producing or ensuring production of agendas, minutes, reports, and other materials as required.
• Develops orientation and onboarding materials for new staff to help promote a smooth transition
• Liaises and collaborates with enterprise internal communications partners to ensure alignment and synergy
• Considering lessons learned and iteratively improving and adjusting strategic approach

What Skills and Qualifications Do I Need?

• Completion of a degree in Business Administration, Business Corporate Communications, Public Relations, or a related discipline– or a combination of education, training and experience deemed equivalent
• Demonstrated experience in planning and delivering corporate communications strategy
• Familiarity with the nature of internal operations in large-scale public sector organizations
• Familiarity with transit operations would be an asset
• Issues management, business communications, and new social media applications
• Leadership skills to successfully coach and mentor divisional staff
• Organizational and analytical skills to plan and deliver multimedia programs and campaigns under tight deadlines and to manage simultaneous projects that require the assimilation of diverse or complex information for communication to stakeholder audiences of varied knowledge and understanding
• Designing, writing, editing, skills and producing creative material for print, online, and desktop publications
• Interpersonal and oral/written/presentation skills to manage the implementation of communications strategies with the public and stakeholders

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation:

We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416‑202‑5601 or email [e-mail].

Application Process:

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application.

Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.