Manager Application Support

Canada Life Group; Winnipeg; Hybrid; CAD 76,000 - 126,000; Full time

Benefits offered by this job

Career development

Health & wellness

Volunteer day

Pension plan

Employee recognition

ERGs & mentorship programs

Job summary

Canada Life in Winnipeg is seeking a Manager, Application Support to lead a team in Investment Technology Operations. The role is hybrid, requiring in-office presence several days weekly, and focuses on maintaining and supporting on-premises and third-party systems for the business unit.

You will drive strategic tech initiatives, manage incidents and roadmaps, and partner with business leaders to ensure service excellence and financial accountability.

Qualifications

• Degree or diploma in computer science or related discipline.
• 8+ years technology experience; leadership experience a plus.
• Work with minimal supervision and manage multiple tasks.
• Strong learning agility and collaboration with business partners.
• Drive results and support change for business unit performance.
• Hands-on with support and strong analytical mindset; strategic thinking.
• Experience with MS SQL and Oracle databases.
• Experience with .NET technologies.

Responsibilities

• Manage maintenance, support, and availability of on-premises and 3rd party systems.
• Serve as main contact for centralized application support.
• Collaborate with project delivery teams deploying applications.
• Develop relationships with IS leaders and external vendors.
• Lead technology incident coordination and disaster recovery.
• Deliver development/enhancement and health activities as agreed with business units.
• Ensure applications availability and align resources with needs via roadmaps and metrics.
• Contribute to annual business planning with financial view of application support.
• Maintain in-year financial view of application support.

Skills

Team leadership

MS SQL

Oracle database

Dot Net

Application support

Budgeting

Education

Bachelor's degree in Computer Science

Tools

MS SQL Server

Oracle Database

.NET Framework

Job description

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We are looking for a Manager, Application Support. This is a hybrid role requiring a minimum of 3 days per week in the Winnipeg office.
This is an exciting time to join the Investment Management organization as we continue to build, enhance, and support the technologies and systems that deliver functional value to our investment division business partners. As a Manager, Application Support on our Investment Technology Operations Support team, you will lead technology professionals who have in-depth knowledge of Investment business information systems.

What You Will Do

Manager of Application Support is accountable for maintenance, support, and availability of on-premises systems and, 3rd party operated systems supporting the Business Unit.

This role also serves as the main point of contact and coordination for application maintenance delegated to centralized application support. Application support responsibilities include break/fix, upgrades, patches, support optimization, continuous improvement, maintaining 3rd party operated application relationships and, 2nd level support.

The role collaborates with the aligned project delivery teams deploying/standing up applications and transitioning into production.

This Role Involves the Following Activities:

• Maintain pulse on existing technology opportunities, emerging technologies, and service provider options.
• Develop and maintain senior level relationships with other Information Services leaders (Infrastructure and Operations Services and other geographic locations), external vendors and industry forums for the purpose of understanding product and technology directions.
• Contribute to long-range plans and drive effective application of technology to support business strategy achievement.
  Drives long term and daily technology operations by ensuring the efficient and effective use of financial and people resources and, ensures the ongoing continuity of expertise to support applications for the business unit.
• Responsible for all aspects of application support, with recommendations on maintenance of application health and effectiveness based on their assessments.
• Lead coordination of technology resources on behalf of business unit in the event of critical technology incident, disaster recovery, and testing.
• Delivery on development/enhancement/health activities as agreed to with business unit leaders.
• Ensure applications availability and resources are aligned with current and future support needs through the development of roadmaps and use of metrics.
• Collaborates with business unit leaders to anticipate and respond to customer inquiries about technology capabilities and service expectations.
• Consult with architects and business leaders on the best strategy and options to meet client and business objectives. Implement, maintain, and enhance applications and technology.
• Contribute to the annual business planning process by providing a financial view of application support.
• Maintain a consolidated current and projected in year financial view of application support.

What You Will Bring

• A degree or diploma in computer science or a related discipline or an equivalent combination of training and experience.
• 8+ years experience in technology, leadership experience would be an asset.
• Ability to work with minimal supervision, take initiative and be able to work on multiple concurrent tasks.
• High learning agility to switch rapidly between tasks, work closely with business partners, and contribute fully to business outcomes.
• Drives results and contributes to change processes that improve business unit performance and creates a culture of accountability.
• Promote innovation and guides change with customer understanding and strives for service excellence.
• Ability to deal with ambiguity while building strong relationships and influencing skills.
• Able to be "hands-on" with support, excellent critical thinking skills but also have a strategic / business mindset.
• MS SQL and Oracle Database technologies experience.
• Dot Net technologies and concepts experience.
• The ability to contribute to the success of Investment Technology Operations through modeling expected behaviors, demonstrating integrity, building, and extending trust, being accountable, and accepting the responsibilities of being a leader and a collaborator.

The base salary for this position is between $75,600.00 - $125,600.00 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’reunited by a shared purpose: to improve the financial,physicaland mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annuallytowardseducation reimbursement.
• Health & Wellness:Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well-being.
• Time Off:In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day.
• Financial Security:Company-matching pension plan,share ownership program andadditionalinvestment options.
• Rewards and Recognition:Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis onCommunity:We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs),mentorshipprograms,socialclubsandevents.

We’recommitted to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

Location: Winnipeg Manitoba, MB, CA, R3C 1V3