Manager Process Excellence

Canada Life Group; London; Hybrid; CAD 100,000 - 115,000; Full time

Benefits offered by this job

Career development

Health & Wellness benefits

Time off & volunteer day

Pension plan & share ownership

Job summary

Canada Life in London, Ontario seeks a Manager in Canada Operations & Business Enablement to drive transformation and continuous improvement across core operational areas.

You will lead process re-engineering, data-driven reporting, and cross-functional initiatives to improve customer experience, quality and costs while building operational resiliency. This is a hybrid, full-time role with strong growth opportunities.

Qualifications

• 5+ years leading operational process improvements or initiatives.
• Excellent data analytics skills and ability to present to senior leadership.
• Strong communication and relationship-building across levels.

Responsibilities

• Contribute to Transformation Strategy planning and roadmaps.
• Drive process excellence to optimize customer experience, cost, quality and resilience.
• Lead cross-functional initiatives to implement improvements.
• Oversee process analysis from assessment to implementation and control.
• Provide coaching on continuous improvement cycles.
• Develop narratives from data and support budget monitoring.
• Create business cases for initiatives.
• Aim for increased customer satisfaction, quality and reduced costs.

Skills

Lean Process Improvement

Data Analytics

Discrete-event simulation

PowerBI

Tableau

SQL

Azure Databricks

Minitab

Communication

Stakeholder management

Insurance knowledge

Education

Industrial engineering / Business Administration / Computer Science degree

Lean Six Sigma certification

LSSBL certification

Tools

SAP Signavio

Adonis

Prime BPM

ARENA

SIMUL8

Job description

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The Canada Operations & Business Enablement, Process Excellence Team is looking for a Manager.

Reporting to the Director, Process Excellence, The Manager is responsible for process transformation and continuous improvement in core operational areas.

The Manager will be accountable for achieving process excellence to deliver efficiency, improve quality, build operational resiliency, and lead the transformational journey across different business units in Canada Operations.

What you will do:

• Contribute to the planning and implementation of Transformation Strategy by creating operations blueprints and mapping out roadmaps
• Drive Process Excellence - through process re-engineering that optimize customer experience, operational costs, quality, and business resilience.
• Lead multiple strategic initiatives - collaborating across functions to implement improvements that cultivate better experiences for customers and business users, as well as achieve designated business goals
• Steer the design and realization of process re-engineering efforts
• Oversee the entire process analysis cycle from potential assessment and improvement phases through to implementation and control.
• Provide coaching support and lead departments through the process improvement cycles as a part of building the culture of continuous improvement
• Evaluate extensive and intricate datasets and develop narrative-driven reports
• Provide analysis and reconciliation support through savings realization period
• Provide input into the development and monitoring of the budget
• Develop Business Cases for Initiatives
• Key outcomes should include increased customer satisfaction, quality improvements, and reduced operational costs, all in alignment with strategic business goals.

What you will bring:

• Excellent interpersonal skills to effectively build relationships and provide sufficient influence to achieve success
• Strong knowledge of Lean Process Improvement and Lean Operations Methodology
• Creative problem solver that can break down complex problems into meaningful parts to identify and solve for improvement areas
• Expertise in Service & Operational Design and Business Architecture
• Experience in Discrete-event simulation (DES) methodology and tools
• Strong execution skills to support robust deployment of improvement and transformation opportunities in a dynamic environment
• Ability to analyze complex data to determine appropriate course of action towards the objectives
• Ability to work with a high degree of detail and accuracy in a fast-paced environment
• Strong time management skills with the ability to prioritize competing deliverables

Qualifications:

• University Degree in the Industrial engineering, business administration, computer science, etc. or equivalent experience or qualifications
• Professional certification(s) related to Operations design and Process improvement (Lean Six Sigma; Lean Enterprise; Service Design and Management)
• LSSBL certification with 3+ years of experience is an asset
• 5+ years experience leading and delivering operational process improvements or initiatives
• Excellent Data Analytical Skills
• Excellent communication skills with experience creating and leading presentations to senior leadership
• Skilled at building strong, collaborative relationships at all levels of an organization
• Proficient with process modeling tools SAP Signavio, Adonis, Prime BPM, etc.
• Experienced with PowerBI; Tableau; SQL; Azure Databricks; Minitab;
• Experience with Discrete-event simulation (DES) methodology and tools ARENA; SIMUL8
• Financial services/insurance business knowledge is an asset

The base salary for this position is between $100,000 - $115,000 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security: Company-matching pension plan, share ownership program and additional investment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

#LI-Hybrid

Location

London, ON, CA, Winnipeg, MB, CA