Manager

Paycom; Medicine Hat; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive Salary

Health benefits

Paid Time Off

Free Black Card membership

Job summary

Planet Fitness is seeking a General Manager to oversee a $2M fitness facility in Canada, driving revenue growth and delivering a superior guest experience. You will recruit, train, and lead a diverse team, while maintaining budget controls and ensuring excellent customer service across all club operations.

You will monitor staff performance, manage payroll and scheduling, and ensure compliance with policies. A strong leader with a focus on quality service and community engagement is required.

Qualifications

• Two (2+) years supervisor or manager experience in a high-volume environment or two years Planet Fitness experience preferred.
• Familiarity with Microsoft Office applications (Word, Excel)
• A bachelor’s degree or four years supervisor or manager experience preferred

Responsibilities

• Recruit, lead and develop a full staff including Assistant Manager, Front Desk and Fitness Instructors.
• Ensure club opens/closes on time with proper protocols.
• Promote Planet Fitness brand within local communities and manage daily deposits.

Skills

Staff leadership

Customer service

Budget management

Scheduling

Communication

Decision making

Education

High School Diploma or Equivalent

Bachelor’s degree in business/related field

Tools

Microsoft Office

POS systems

Job description

General ManagerThe General Manager will oversee a beautiful $2M fitness facility with an opportunity to contribute to every level of the gym's overall success. The General Manager will lead and support a team dedicated to delivering an excellent experience and revenue growth simultaneously. This involves overseeing the entire operation of the club with the focus on providing a superior customer experience, establishing relationships within the community, developing a full staff all while staying within the operational budget set for the club. The General Manager is responsible for achieving targeted results in the areas of financial sustainability, customer satisfaction, revenue/sales performance, and financial returns. They will be accountable for the successful management, administration, and daily operations of the gym. We are looking for a leader who is results-oriented and committed to quality service.Essential Duties and Responsibilities:Effectively recruit, lead, manage, communicate, train and develop an entire staff including Assistant Manager, Front Desk employees, and Fitness Instructors.Ensure the club opens and closes on time as scheduled using the proper protocols.Ensure that all issues within the club and on-line, involving both employees and members, are addressed in an appropriate, respectful and timely manner.Promote a superior customer experience within the clubComplete annual Management appraisals.Actively promote the Planet Fitness brand within local communities.Ensure accurate and timely daily deposits.Ensure and monitor compliance with all policies, procedures and standards.Monitor performance and effectiveness of staff to meet or exceed revenue goals.Monitor inventory in the club, ensuring there are adequate supplies.Monitor and oversee employee payroll and scheduling ensuring the club is adequately staffed at all times.Responsible for Brand Excellence Review coordination and on-going preparation.Responsible for completing monthly self-inspections.Ensure the accuracy of club documentation.Hours (Initial training hours may vary as well as when the needs of the facility change.)Monday: 9:00am - 7:00pmTuesday: 9:00am - 7:00pmWednesday: 9:00am - 7:00pmThursday: 9:00am - 5:00pmFriday: 9:00am - 3:00pmSaturday: OFFSunday: OFFSkillsAbility to manage multiple responsibilitiesSolid work ethic with strong decision-making skillsSelf-starter who takes initiative with minimal direction and supervisionComfortable working a flexible rotating scheduleBasic computer, math, and communication skills requiredSuperior customer service skills, preferably in the fitness industrySolid supervisory, diplomacy and listening skillsBasic computer proficiency (Microsoft Suite)Strong problem resolution skills.Hard working, goal oriented, enthusiastic, and energetic!Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.BenefitsCompetitive SalaryCompany contribution towards health benefitsPaid Time Off benefitsFree Black Card membership and fun exercise incentivesPlanet Fitness is an Equal Opportunity EmployerMinimum QualificationsTwo (2+) years Supervisor or Manager experience in a restaurant or retail environment in a high-volume atmosphere or two years Planet Fitness experience preferred.Familiarity with Microsoft Office applications (Microsoft Word, Microsoft Excel)A High School Diploma or Equivalent requiredA bachelor’s degree or four years supervisor or manager experience preferredAbility to travel to other clubs in Canada and the U.S. as needed