Assistant Manager

Socket.dev; Lethbridge; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive Salary

Health benefits (Full Time)

Paid Time Off

Free Black Card membership

Job summary

Planet Fitness in Lethbridge, AB, is seeking an Assistant Manager to lead daily club operations and drive performance. You will oversee staff, ensure exceptional customer service, manage inventory, and align outcomes with the company mission.

This role requires a proactive leader able to train, mentor, and evaluate front desk and fitness staff. The successful candidate will have a high school diploma or equivalent, 1 year of supervisor experience in a high-volume setting, and proficiency with

Qualifications

• High School Diploma or Equivalent required.
• 1 year supervisor/manager experience in high-volume restaurant or retail environment preferred.
• Familiarity with Microsoft Office applications.
• Bi-lingual preferred.
• CPR/AED certification an asset.

Responsibilities

• Understand and drive club metrics in alignment with business performance.
• Develop knowledge of club services, programs, products, and competitors.
• Assist in interviewing and recruitment by phone screenings.
• Monitor inventory and review sales numbers with GM to identify opportunities.
• Maintain company standards and lead by example; ensure a clean, friendly club.
• Ensure staff adherence to basics like punctuality, dress code, and cleanliness.
• Oversee front desk and overnight staff duties.
• Coordinate disciplinary actions with GM and HR.
• Cover shifts as needed to maintain club operations.
• Oversee club audits to ensure cleanliness and organization.
• Mentor staff for growth through training and performance reviews.
• Perform additional duties as assigned by Club Manager.

Skills

Basic computer skills

Microsoft Suite

Multitasking

Customer service

Leadership

Bi-lingual

Strong decision-making

Education

High School Diploma or Equivalent

Associates degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Job Details

Job Location: Lethbridge - Lethbridge, AB, Position Type: Full Time, Education Level: High School or Equivalent, Salary Range: Undisclosed, Travel Percentage: Negligible, Job Shift: Weekdays, Job Category: Customer Service, Assistant Manager Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Assistant Manager.

Essential Duties and Responsibilities

• The ability to understand and drive club metrics in alignment with business performance
• Thorough development of knowledge of club services, programs and products as well as current knowledge of key competitors
• Assist in the interviewing and recruitment process by completing initial phone interviews of front desk and fitness instructors
• Monitor inventory and review daily/weekly/monthly sales numbers with GM to identify opportunities and modifies execution as needed to improve performance
• Responsible for communicating and upholding company standards and leading by example for delivering the organizations mission, vision and values; manage a clean, friendly and well-maintained club
• Ensure team members consistently execute the basics in punctuality, dress code compliance, friendliness and cleanliness
• Develop and maintain cleaning duties for front desk employees and oversees over-night employees
• Coordinate disciplinary actions and terminations with General Manager, Regional Manager and Human Resources
• Flexibility to cover a shift for employees when there are call-outs or vacancies or assist the Club Manager with shift coverage in the event there are no other employees available to work
• Assist in overseeing club audits to ensure that all areas of the club are clean, neat, organized, and in "like new" condition
• Mentor Front End employees to promote career growth through training, development, and performance assessment
• Perform other duties as assigned by the Club Manager

Minimum Skills

• Basic computer proficiency (Microsoft Suite)
• Ability to manage multiple responsibilities
• Solid work ethic with strong decision-making skills
• Self-starter who takes initiative with minimal direction and supervision
• Comfortable working a flexible rotating schedule
• Basic computer, math, and communication skills require
• Superior customer service skills, preferably in the fitness industry.
• Solid supervisory, diplomacy and listening skills.
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.

Physical Requirements

Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications

• A High School Diploma Or Equivalent required (Associates degree preferred)
• 6 month Supervisor or Manager experience in a restaurant or retail environment in a high volume atmosphere. (1 year Supervisor or Manager experience preferred)
• Familiarity with Microsoft Office applications (Microsoft Word, Microsoft Excel)
• Bi-lingual preferred.
• CPR/AED certification an Asset.

Hours

Hours (Initial training hours may vary as well as when the needs of the facility change.) Discuss your availability with the Hiring Manager and/or notate it on your application. Weekday and/or Weekend Hours based on club needs. Open or flexible availability is a plus.

• Monday: 2:45pm - 11:15pm
• Tuesday: 2:45pm - 11:15pm
• Wednesday: 2:45pm - 11:15pm
• Thursday: 2:45pm - 11:15pm
• Friday: OFF
• Saturday: OFF
• Sunday: 10:45am - 7:15pm

Benefits

• Competitive Salary
• Company contribution towards health benefits (Applicable for Full Time Positions)
• Paid Time Off benefits (Applicable for Full Time Positions)
• Free Black Card membership and fun exercise incentives

Planet Fitness is an Equal Opportunity Employer.