Assistant Manager

ECP CANADA OPERATIONS LP; Lethbridge; On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive Salary

Health benefits for Full Time Position

Paid Time Off benefits for Full Time

Free Black Card membership and fitness

Job summary

Planet Fitness in Lethbridge, AB is seeking an Assistant Manager to oversee front desk personnel and support the General Manager. The role focuses on front-of-house operations, member experience, and daily club performance.

The Assistant Manager must multi-task in a fast-paced environment, meet deadlines, delegate effectively, and communicate with management to deliver superior customer service to members and guests.

Qualifications

• High School diploma or equivalent; associate degree preferred.
• 6 months supervisor or manager experience in a high-volume retail/restaurant setting.
• Familiarity with Microsoft Word and Excel; bilingual a plus; CPR/AED asset.

Responsibilities

• Understand and drive club metrics in line with business performance.
• Develop knowledge of club services, programs, products, and competitors.
• Assist in interviewing and initial phone interviews for front desk/fitness staff.
• Monitor inventory and review sales numbers with GM to improve performance.
• Uphold company standards and lead by example for a clean, friendly club.
• Ensure punctuality, dress code, friendliness, and cleanliness.
• Coordinate disciplinary actions with GM, Regional Manager, and HR.
• Cover shifts as needed and assist with shift coverage when required.
• Oversee club audits to maintain clean, organized conditions.
• Mentor front-end staff for career growth through training and evaluation.
• Perform other duties as assigned by the Club Manager.

Skills

Microsoft Office

Multitasking

Customer service

Communication skills

Bi-lingual

Leadership

Physical stamina

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Job Details: Job Location: Lethbridge - Lethbridge, AB T1K 8A8, Position Type: Full Time, Education Level: High School or Equivalent, Travel Percentage: Negligible, Job Shift: Weekdays, Job Category: Customer Service, Assistant Manager

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Assistant Manager. The Assistant Manager will oversee a wide variety of areas within Planet Fitness. Focus being that of managing front desk personnel, assisting the General Manager, focusing on the front of the house operations to ensure effective day to day activities. The Assistant Manager must be able to multi-task in a fast-paced environment, meet strict deadlines, be able to delegate meritoriously, communicate effectively with management and provide superior customer services to our members and guests.

Essential Duties and Responsibilities:

• The ability to understand and drive club metrics in alignment with business performance
• Thorough development of knowledge of club services, programs and products as well as current knowledge of key competitors
• Assist in the interviewing and recruitment process by completing initial phone interviews of front desk and fitness instructors
• Monitor inventory and review daily/weekly/monthly sales numbers with GM to identify opportunities and modifies execution as needed to improve performance
• Responsible for communicating and upholding company standards and leading by example for delivering the organizations mission, vision and values; manage a clean, friendly and well-maintained club
• Ensure team members consistently execute the basics in punctuality, dress code compliance, friendliness and cleanliness
• Develop and maintain cleaning duties for front desk employees and oversees over-night employees
• Coordinate disciplinary actions and terminations with General Manager, Regional Manager and Human Resources
• Flexibility to cover a shift for employees when there are call-outs or vacancies or assist the Club Manager with shift coverage in the event there are no other employees available to work
• Assist in overseeing club audits to ensure that all areas of the club are clean, neat, organized, and in "like new" condition
• Mentor Front End employees to promote career growth through training, development, and performance assessment
• Perform other duties as assigned by the Club Manager

Minimum Skills

• Basic computer proficiency (Microsoft Suite)
• Ability to manage multiple responsibilities
• Solid work ethic with strong decision-making skills
• Self-starter who takes initiative with minimal direction and supervision
• Comfortable working a flexible rotating schedule
• Basic computer, math, and communication skills require
• Superior customer service skills, preferably in the fitness industry.
• Solid supervisory, diplomacy and listening skills.
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications

• A High School Diploma Or Equivalent required (Associates degree preferred)
• 6 month Supervisor or Manager experience in a restaurant or retail environment in a high volume atmosphere. (1 year Supervisor or Manager experience preferred)
• Familiarity with Microsoft Office applications (Microsoft Word, Microsoft Excel)
• Bi-lingual preferred.
• CPR/AED certification an Asset.

Hours (Initial training hours may vary as well as when the needs of the facility change.)

• Discuss your availability with the Hiring Manager and/or notate it on your application.
• Weekday and/or Weekend Hours based on club needs.
• Open or flexible availability is a plus.
• Monday: 2:45pm - 11:15pm
• Tuesday: 2:45pm - 11:15pm
• Wednesday: 2:45pm - 11:15pm
• Thursday: 2:45pm - 11:15pm
• Friday: OFF
• Saturday: OFF
• Sunday: 10:45am - 7:15pm

Benefits

• Competitive Salary
• Company contribution towards health benefits (Applicable for Full Time Positions)
• Paid Time Off benefits (Applicable for Full Time Positions)
• Free Black Card membership and fun exercise incentives

Planet Fitness is an Equal Opportunity Employer.

Qualifications: