Assistant Manager

Planet Fitness; Lethbridge; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Salary

Health benefits

Paid Time Off

Free Black Card membership

Job summary

Planet Fitness in Alberta seeks an Assistant Manager to oversee front desk staff and support the General Manager. You will manage day-to-day front-of-house operations in a fast-paced environment, ensuring excellent member service and club standards.

The role requires multi-tasking, delegation, and strong communication with management. The ideal candidate has prior supervisory experience in high-volume retail or restaurant settings, solid Microsoft Office skills, and a customer-focused mindset.

Qualifications

• High School diploma or equivalent required; associates preferred.
• 6–12 months supervisor/manager experience in high-volume retail or restaurant.
• Proficient in Microsoft Office; basic computer skills.
• Bi-lingual preferred.
• CPR/AED certification an asset.

Responsibilities

• Oversee front desk personnel and assist the General Manager.
• Help recruit and interview front desk and fitness staff.
• Monitor inventory and review sales with GM to improve performance.
• Uphold company standards and promote the mission and values.
• Ensure cleanliness and a friendly, well-maintained club.
• Mentor Front End staff through training and performance reviews.
• Cover shifts for call-outs and assist with coverage when needed.
• Lead club audits to keep areas clean and organized.

Skills

Front desk supervision

Customer service

Leadership

Communication

Multitasking

Microsoft Office

Problem solving

Scheduling

Team mentoring

Bilingual

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Assistant ManagerPlanet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Assistant Manager. The Assistant Manager will oversee a wide variety of areas within Planet Fitness. Focus being that of managing front desk personnel, assisting the General Manager, focusing on the front of the house operations to ensure effective day to day activities. The Assistant Manager must be able to multi-task in a fast-paced environment, meet strict deadlines, be able to delegate meritoriously, communicate effectively with management and provide superior customer services to our members and guests.Essential Duties and Responsibilities:The ability to understand and drive club metrics in alignment with business performanceThorough development of knowledge of club services, programs and products as well as current knowledge of key competitorsAssist in the interviewing and recruitment process by completing initial phone interviews of front desk and fitness instructorsMonitor inventory and review daily/weekly/monthly sales numbers with GM to identify opportunities and modifies execution as needed to improve performanceResponsible for communicating and upholding company standards and leading by example for delivering the organizations mission, vision and values; manage a clean, friendly and well-maintained clubEnsure team members consistently execute the basics in punctuality, dress code compliance, friendliness and cleanlinessDevelop and maintain cleaning duties for front desk employees and oversees over-night employeesCoordinate disciplinary actions and terminations with General Manager, Regional Manager and Human ResourcesFlexibility to cover a shift for employees when there are call-outs or vacancies or assist the Club Manager with shift coverage in the event there are no other employees available to workAssist in overseeing club audits to ensure that all areas of the club are clean, neat, organized, and in \"like new\" conditionMentor Front End employees to promote career growth through training, development, and performance assessmentPerform other duties as assigned by the Club ManagerMinimum SkillsBasic computer proficiency (Microsoft Suite)Ability to manage multiple responsibilitiesSolid work ethic with strong decision-making skillsSelf-starter who takes initiative with minimal direction and supervisionComfortable working a flexible rotating scheduleBasic computer, math, and communication skills requireSuperior customer service skills, preferably in the fitness industry.Solid supervisory, diplomacy and listening skills.Hard working, enthusiastic and energetic!Strong problem resolution skills.Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.Minimum QualificationsA High School Diploma Or Equivalent required (Associates degree preferred)6 month Supervisor or Manager experience in a restaurant or retail environment in a high volume atmosphere. (1 year Supervisor or Manager experience preferred)Familiarity with Microsoft Office applications (Microsoft Word, Microsoft Excel)Bi-lingual preferred.CPR/AED certification an Asset.Hours (Initial training hours may vary as well as when the needs of the facility change.)Discuss your availability with the Hiring Manager and/or notate it on your application.Weekday and/or Weekend Hours based on club needs.Open or flexible availability is a plus.Monday: 2:45pm - 11:15pmTuesday: 2:45pm - 11:15pmWednesday: 2:45pm - 11:15pmThursday: 2:45pm - 11:15pmFriday: OFFSaturday: OFFSunday: 10:45am - 7:15pmBenefitsCompetitive SalaryCompany contribution towards health benefits (Applicable for Full Time Positions)Paid Time Off benefits (Applicable for Full Time Positions)Free Black Card membership and fun exercise incentivesPlanet Fitness is an Equal Opportunity Employer.Work Location: In person