Maitre'd - Black's Pub, Whistler, BC

Gibbons Whistler; Whistler Village; Vor Ort; CAD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Tips included (see wage)

F&B discounts

Adventure perks

Accommodation discounts

Spa discounts

Partner discounts

Flexible schedules

Staff events

Growth opportunities

Immersive mountain environment

Zusammenfassung

Gibbons Whistler is seeking a Maître d' to create outstanding first impressions in Whistler Village. You will manage reservations, seating, and guest flow while coordinating with servers, bartenders, and kitchen teams to deliver smooth service.

With a passion for hospitality, you will lead with warmth, maintain calm under pressure, and contribute to a welcoming guest experience that aligns with our core values and strong team culture.

Qualifikationen

• Warm, guest-focused hospitality mindset.
• Excellent communication and guest engagement.
• Strong organization and multitasking abilities.
• Calm, professional, solutions-focused under busy service.
• Experience with reservations/waitlists is a plus.
• Coordinate with front-of-house leadership to optimize seating.
• Team-first attitude and willingness to help across operations.

Aufgaben

• Welcome guests with warmth and professionalism.
• Manage reservations, waitlists, and seating to maximize flow.
• Coordinate with servers, bartenders, and kitchen for smooth service.
• Monitor dining room capacity and communicate wait times.
• Handle guest requests and resolve concerns with care.
• Support special events, large groups, and VIP experiences.
• Maintain a welcoming entrance and host stand.
• Assist training of new hosts and foster team culture.
• Contribute to an environment where guests feel valued and eager to return.

Kenntnisse

Hospitality mindset

Communication

Guest engagement

Organization

Team leadership

Conflict resolution

Tools

Reservation systems

Jobbeschreibung

At Gibbons Whistler, we’re all about Making People Happy. Since 1979, we have been the backbone of Whistler hospitality bringing people together through unforgettable experiences.

Everything we do is rooted in our core values: Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commit to Excellence.

The Opportunity

Join the team at Black's Pub as our Maître d' and become the first impression of one of Whistler Village's favourite gathering places.

Known for its lively atmosphere, welcoming hospitality, and prime Village Stroll location, Black's Pub offers guests everything from casual lunches and après drinks to lively evenings with friends. As Maître d', you'll play a key role in creating exceptional guest experiences by managing the flow of the dining room, welcoming guests with warmth and professionalism, and ensuring every visit starts on the right foot.

We're looking for someone who thrives in a fast-paced environment, enjoys connecting with people, and has a natural ability to organize, communicate, and lead from the front. Working closely with the leadership team, you'll help maximize seating, support service efficiency, and create memorable experiences for every guest.

Wage and Perks of the Job

• $18.25 based on experience and qualifications plus tips!
• 50% off food & beverage at all Gibbons venues
• Adventure perks: 20% off The Adventure Group for you and your friends & family
• Accommodation discounts: 20% off at The Adara Hotel and Gibbons Life Condos
• Wellness perks: 20% off at The Spa at Whistler
• Exclusive partner discounts at local Whistler businesses
• Flexible schedules and a supportive team culture
• Access to community events and staff appreciation nights
• Growth opportunities in Whistler’s most dynamic hospitality group – we’re passionate about promoting from within and supporting your career journey.
• Immersive work environment steps from the mountains – we take our core purpose of “Have Fun” very seriously.

What You Bring to the Table

• A genuine passion for hospitality and creating exceptional first impressions.
• Outstanding communication and interpersonal skills with the confidence to engage guests from around the world.
• Strong organizational and multitasking abilities with excellent attention to detail.
• Ability to remain calm, professional, and solutions-focused during busy service periods.
• Experience using reservation and waitlist systems is an asset.
• Comfortable coordinating with front-of-house leadership to optimize seating and guest flow.
• A positive, team-first attitude and willingness to support the operation wherever needed.

Your Days Will Look Like

• Welcome guests with warmth and professionalism, creating an exceptional first impression.
• Manage reservations, waitlists, and seating arrangements to maximize guest flow and dining capacity.
• Coordinate closely with servers, bartenders, and kitchen teams to ensure smooth and efficient service.
• Monitor dining room capacity and communicate accurate wait times to guests.
• Handle guest requests and resolve concerns with confidence, professionalism, and care.
• Support special events, large group bookings, and VIP guest experiences.
• Maintain a clean, organized, and welcoming entrance and host stand.
• Assist with training new hosts and fostering a positive, guest-focused team culture.
• Help create an environment where every guest feels welcomed, valued, and excited to return.

If you're passionate about hospitality, love connecting with people, and thrive in a fast-paced, social environment, we'd love to hear from you.

At Gibbons Whistler, our core values—Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commitment to Excellence—guide everything we do. We believe that fostering diversity, equity, and inclusion is essential to living by these core values. We warmly welcome applicants of all backgrounds, identities, and experiences to join us in creating a workplace where kindness thrives and we make people happy!