Guest Experience Agent - Gibbons Whistler, BC

Gibbons Whistler; Whistler; On-site; CAD 30,000 - 33,000; Full time

Benefits offered by this job

Dining discount 50%

Adventure perks 20% off

Accommodation discounts 20%

Wellness discounts 20%

Exclusive partner discounts

Flexible schedules

Staff events

Growth opportunities

Immersive mountain environment

Job summary

Gibbons Whistler is seeking a Guest Experience Agent to connect guests with Whistler experiences and manage bookings across venues and events. You’ll be the main point of contact across phone, email, in-person, and digital platforms, delivering responsive, personalized service.

With 1+ year in Sales, Hospitality, or Administrative roles, you will use Outlook, Excel, and booking tools to support operations. The role offers an on-site position with growth within a vibrant hospitality group in

Qualifications

• At least 1 year of experience or equivalent education in Sales, Hospitality, or Administrative roles.
• Proficient in Microsoft Outlook and Excel to support daily operations.
• Familiarity with hospitality platforms and booking systems is a plus.

Responsibilities

• Be the primary contact for guests across phone, email, in-person, and digital tools.
• Manage bookings and reservations for venues and activities, promoting add-ons.
• Upsell memberships and event packages to enhance guest experience.
• Collaborate with team members to ensure smooth guest journeys and clear communication.

Skills

Guest relations

Multi-channel support

Microsoft Outlook

Excel

Adaptability

Tools

Slack

Fareharbor

Peoplevine

SevenRooms

Toast

Podium

Book4Time

Job description

Guest Experience Agent - Gibbons Whistler, BC

Full Time The Hub/Head Office, Whistler, BC, CA

7 days ago Requisition ID: 1619

Salary Range: $22.00 To $24.00 Hourly

Who We Are

At Gibbons Whistler, we’re all about Making People Happy. Since 1979, we have been the backbone of Whistler hospitality bringing people together through unforgettable experiences.

Everything we do is rooted in our core values: Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commit to Excellence.

The Opportunity

Do you love connecting with people and helping them make the most of their time in Whistler?

As a Guest Experience Agent, you’ll be the go-to person for all things fun. From booking adventures with The Adventure Group and selling tables and packages at Après hotspots like The Longhorn Saloon, to supporting ticketed festivals and organizing Barhop nights, you’ll help bring Whistler experiences to life.

At Gibbons Whistler, no two days are the same. You’ll connect guests with unforgettable experiences, share what makes Whistler special, and bring our purpose of Making People Happy to life through every interaction.

Wage and Perks of the Job

• $22.00-$24.00 hourly rate
• 50% off food & beverage at all Gibbons venues
• Adventure perks: 20% off The Adventure Group for you and your friends & family
• Accommodation discounts: 20% off at The Adara Hotel and Gibbons Life Condos
• Wellness perks: 20% off at The Spa at Whistler
• Exclusive partner discounts at local Whistler businesses
• Flexible schedules and a supportive team culture
• Access to community events and staff appreciation nights
• Growth opportunities in Whistler’s most dynamic hospitality group – we’re passionate about promoting from within and supporting your career journey.
• Immersive work environment steps from the mountains – we take our core purpose of “Have Fun” very seriously.

What You Bring to the Table

• At least 1 year of experience or equivalent education in Sales, Hospitality, or Administrative roles.
• Quick learner with a flexible mindset, eager to adapt in a fast-paced environment.
• Skilled at managing guest inquiries promptly and professionally across multiple communication channels.
• Excellent communication and interpersonal abilities to build strong relationships with guests and team members.
• Proficient in Microsoft Outlook and Excel to support daily operations efficiently.
• Familiarity with platforms like Slack, Fareharbor, Peoplevine, SevenRooms, Toast, Podium, and Book4Time is a plus — full training provided.

Your Days Will Look Like

• Master and continuously update your expertise on all Gibbons offerings—from venues and festivals to memberships, The Spa, The Adventure Group, and more.
• Deliver exceptional guest service as the primary point of contact, building trust through responsive, reliable, and personalized interactions.
• Greet and assist guests promptly across multiple platforms: phone, email, in-person, and digital tools like Podium, Seven Rooms, and Fareharbor.
• Manage bookings and reservations for Gibbons venues and TAG activities, actively promoting upgrades and additional experiences.
• Collaborate with team members to ensure smooth communication and seamless guest journeys, using tools like Slack and Microsoft Outlook.
• Drive revenue growth by upselling memberships, Après Passes, and special event packages to enhance the guest experience.
• Own and maintain reporting metrics and scorecards, using Excel and Slack to track progress and identify opportunities.
• Champion a focus area—Guest Experience, Team Experience, Membership, or Community Engagement—and lead quarterly projects to innovate and improve with clear KPIs.
• Proactively research guest questions and follow up to exceed expectations, ensuring no inquiry goes unanswered.
• Support cross-functional initiatives and take on additional tasks as needed to foster a positive, collaborative culture.

Ready to be the heartbeat of Whistler’s most unforgettable experiences? Join Gibbons Whistler as a Guest Experience Agent and turn your passion for people and adventure into a rewarding career.

At Gibbons Whistler, our core values—Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commitment to Excellence—guide everything we do. We believe that fostering diversity, equity, and inclusion is essential to living by these core values. We warmly welcome applicants of all backgrounds, identities, and experiences to join us in creating a workplace where kindness thrives and we make people happy!