Guest Experience Tech Supervisor - Gibbons Whistler, BC

Gibbons Whistler; Whistler; On-site; CAD 32,000 - 34,000; Full time

Benefits offered by this job

50% off food & beverage

Adventure perks: 20% off The Adventure

Accommodation discounts: 20% off at Ad

Wellness perks: 20% off spa

Exclusive partner discounts

Flexible schedules

Staff appreciation nights

Growth opportunities

Immersive mountain environment

Job summary

Gibbons Whistler invites a Guest Experience Tech Supervisor to lead guest interactions and support the backend systems behind the guest journey from inquiry to booking to arrival.

The role focuses on resolving inquiries quickly, driving bookings, and delivering excellent guest experiences using CRM and reservation platforms in a dynamic Whistler hospitality group.

Qualifications

• Experience in hospitality, tourism, or guest services.
• Supervisory experience is a plus.
• Strong customer-facing communication skills.
• Comfort with CRM, reservation, or ticketing platforms.
• Good organizational skills and ability to report on metrics.
• Ability to multitask across guest services and operations.

Responsibilities

• Deliver responsive, personalized, solution-oriented service across every guest interaction.
• Provide professional support across phone, email, in‑person, and digital channels.
• Independently research and follow through on guest inquiries and concerns until resolved.
• Manage reservations and promote upgrades, add-ons, and premium experiences.
• Maintain scorecards and KPI reporting using Excel, Slack, and internal tools.
• Keep communication flowing across the team via Slack and Outlook to ensure seamless guest experiences.
• Help maintain inventory, pricing, and packages across our booking and CRM platforms.
• Support automated guest communication flows (pre‑arrival, confirmations, reminders, follow-ups).

Skills

Guest service

Hospitality experience

Supervisory experience

Tools

CRM systems

Reservation platforms

Ticketing platforms

Job description

Guest Experience Tech Supervisor - Gibbons Whistler, BC

Full Time The Hub/Head Office, Whistler, BC, CA

Salary Range: $23.00 To $25.00 Hourly

Who We Are

At Gibbons Whistler, we’re all about Making People Happy. Since 1979, we have been the backbone of Whistler hospitality bringing people together through unforgettable experiences.

Everything we do is rooted in our core values: Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commit to Excellence.

The Opportunity

Gibbons is looking for a Guest Experience Tech Supervisor to lead our guests’ experience from the front line, while supporting the backend systems that make delivering an exceptional customer journey from start to finish possible.

The primary focus of this role is responding to guest inquiries, resolving issues quickly, and driving bookings and revenue through great guest interactions. You’ll be a key point of contact for our guests while supporting the team in creating a seamless experience from inquiry to booking to arrival.

As delegated, you’ll also provide support to the Program & Operations Specialist, contributing to the systems and processes that power our guest experience. This may include assisting with systems inventory, pricing updates, reservation platform builds, product setup, and other operational technology projects.

If you’re energized by guest interaction, love solving problems on the fly, and want hands‑on exposure to the systems behind hospitality and adventure operations, this role is built for you.

Wage and Perks of the Job

• $23.00-$25.00 hourly rate
• 50% off food & beverage at all Gibbons venues
• Adventure perks: 20% off The Adventure Group for you and your friends & family
• Accommodation discounts: 20% off at The Adara Hotel and Gibbons Life Condos
• Wellness perks: 20% off at The Spa at Whistler
• Exclusive partner discounts at local Whistler businesses
• Flexible schedules and a supportive team culture
• Access to community events and staff appreciation nights
• Growth opportunities in Whistler’s most dynamic hospitality group – we’re passionate about promoting from within and supporting your career journey.
• Immersive work environment steps from the mountains – we take our core purpose of “Have Fun” very seriously.

What You Bring to the Table

• Strong communication skills and a genuine passion for guest-facing services.
• Experience in hospitality, tourism, or guest services — supervisory experience is a plus.
• A natural, guest-first communication style and strong problem-solving instincts.
• Comfortable using CRM, reservation, or ticketing platforms with a desire to learn or improve backend configuration skills.
• Solid organizational skills and comfort with reporting tools.
• Ability to multitask across guest services, reporting and operational support duties.

Your Days Will Look Like

Guest Experience & Service

• Deliver responsive, personalized, solution-oriented service across every guest interaction.
• Provide professional support across phone, email, in‑person, and digital channels.
• Independently research and follow through on guest inquiries and concerns until resolved.

Revenue & Bookings

• Manage reservations and promote upgrades, add-ons, and premium experiences.
• Maintain scorecards and KPI reporting using Excel, Slack, and internal tools.
• Keep communication flowing across the team via Slack and Outlook to ensure seamless guest experiences.
• Help maintain inventory, pricing, and packages across our booking and CRM platforms.
• Support automated guest communication flows (pre‑arrival, confirmations, reminders, follow‑ups).

At Gibbons Whistler, our core values—Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commitment to Excellence—guide everything we do. We believe that fostering diversity, equity, and inclusion is essential to living by these core values. We warmly welcome applicants of all backgrounds, identities, and experiences to join us in creating a workplace where kindness thrives and we make people happy!