Maintenance Supervisor

Accor Hotels; Banff; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Vision & Dental

Pension Plan

Employee travel program

Staff accommodation

Free staff meals

Accor property discounts

Job summary

Rimrock Banff is seeking a Maintenance Supervisor to lead our on-site maintenance team, overseeing daily workflows, mentoring technicians, and upholding safety and quality standards. You’ll manage work orders, inventory, and coordination with contractors to keep facilities running smoothly.

Strong hands-on skills across carpentry, plumbing, painting and basic mechanical work are required, with CMMS experience and a proactive, solutions-focused mindset.

Qualifications

• 3+ years of facilities or property maintenance experience with leadership or supervisory duties.
• Hands-on technical skills across maintenance tasks and systems.
• Familiarity with CMMS software and inventory processes.
• Excellent organizational and time-management abilities.
• Basic computer skills (Outlook, Excel, Word).

Responsibilities

• Lead daily maintenance operations and coach technicians to standards of safety and quality.
• Oversee procurement, scheduling, and completion of work orders using CMMS systems.
• Ensure compliance with safety protocols and regulatory requirements.
• Maintain clean, organized maintenance spaces and proper inventory records.
• Coordinate with contractors for specialized services as needed.

Skills

Facilities maintenance

Team leadership

Organization

Communication

Problem solving

Tools

Transcendent

ALICE

Job description

Company Description

At Rimrock Banff, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our people live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

https://www.rimrockcareers.com/

Job Description

We don’t just maintain spaces, we care for the places where moments happen. The Maintenance Supervisor is a hands‑on technical expert and team leader who ensures maintenance operations run with precision, purpose, and professionalism. You will oversee daily maintenance workflows, mentor technicians, ensure adherence to safety protocols, and maintain high standards of quality. With strong attention to detail and an analytical mindset, you’ll ensure the right tasks are being completed, the right way, at the right time.

Start Date: September 2026

What You'll Be Doing

Team Supervision & Culture

• Provide clear instruction, direction, and follow-up to team members.
• Support the onboarding, development, and technical growth of new maintenance staff.
• Contribute to a culture that is solution-focused, safety-first, and grounded in mutual respect.

Maintenance Oversight & Technical Leadership

• Perform hands‑on maintenance work as needed across hotel and staff housing (e.g., drywall, paint, doors, locks, faucets, drains).
• Identify and resolve issues proactively, addressing small problems before they impact operations or guests.
• Instruct and train team members on essential maintenance skills and safety best practices.
• Ensure all technicians are productively engaged and contributing meaningfully each day.
• Monitor and maintain organization and cleanliness of maintenance shops and workspaces.

Work Planning & System Management

• Use CMMS systems (Transcendent, ALICE) to assign, update, and close out work orders.
• Prioritize urgent and important jobs, balancing short-term fixes with long-term maintenance needs.
• Maintain accurate inventory records; communicate material needs to the Maintenance Coordinator.
• Reassign or dismiss team members early if productive work is not available.

Pool, Boiler, and Facility Systems Support

• Monitor and operate hotel pools and spas; conduct daily water checks and ensure compliance with AHS standards.
• Ensure chemicals are stocked and systems are functioning properly.
• Perform basic boiler operations and equipment inspections (BMS, noise/vibration checks, leak monitoring).
• Respond to BMS alarms and assist in managing mechanical room operations during off‑hours.

Contractor & Equipment Coordination

• Assist with or supervise outside contractors (e.g., HVAC, plumbing, kitchen systems), ensuring safety and quality standards are upheld.
• Support basic kitchen equipment maintenance (burners, thermocouples, hinges, etc.).
• Ensure technical staff are using tools properly and safely.

Safety, Compliance & Emergency Preparedness

• Ensure all technicians follow PPE requirements and health & safety protocols.
• Be familiar with emergency procedures, including fire response and evacuation.
• Ensure all work is performed to regulatory and internal compliance standards

Qualifications

What You Bring

• 3+ years of facilities or property maintenance experience, including leadership or supervisory roles.
• Strong hands‑on technical skills: drywall, paint, plumbing, basic mechanical repair, etc.
• Familiarity with CMMS software (Transcendent, ALICE) and inventory systems.
• Excellent organizational and time management skills.
• Basic computer proficiency (Outlook, Excel, Word).

Bonus If You Bring

• Red Seal or other trade certification (asset, not required).
• Previous hotel or resort experience.
• Familiarity with BMS systems and boiler operations.
• Experience training others on tools, equipment, and repair techniques.
• Knowledge of Banff-area contractors, suppliers, or property codes.

Who You Are

You are precise, dependable, and solutions-driven. You find satisfaction in staying organized, solving problems, and ensuring things run exactly as they should. You don't wait to be told what’s broken, you’re already fixing it. You work best in a setting where accountability, technical excellence, and quiet leadership are valued. You take pride in doing things right the first time, and ensuring your team does too.

Plan with purpose. Lead with integrity. Stay moved.

Physical Demands

• Regular standing, walking, bending, lifting (up to 50lbs).
• Use of hand tools and power equipment.
• Work in hot/cold environments and at heights (ladders, lifts).
• Occasional after-hours or emergency response.

Additional Information

Job Perks & Benefits:

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affiliation for full time permanent status employees.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor hotelsin Banff, Lake Louise, Jasper & Whistler.
• One complimentary buffet meal per shift in our staff cafeteria.
• Subsidized shared Staff Accommodation for full-time permanent status (subject to availability).

At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward.

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness.

Whether you're on shift or in staff housing, we want every person to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.

Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate.

Together, we build a workplace where belonging isn’t just possible, it’s expected.
Be you. Be bold. Stay moved.

#CWMRLeadership