Sales Office Manager

EMBLEMS; Banff; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Vision & Dental benefits

Defined Contribution Pension Plan (em*

Employee travel program with staff-dis

Staff accommodation for full-time

Job summary

Rimrock Banff is seeking a Sales Office Manager to join our luxury resort team in Banff, Canada. This role supports the Sales group, coordinating site inspections, events, and communications with regional teams, while managing payroll, invoices, expenses, and monthly accruals.

The position collaborates on month-end reporting, budgeting, and forecasting, ensuring accuracy and efficiency. Start date is August 2026, with a focus on precision, ownership, and delivering elevated guest experiences.

Qualifications

• Bachelor-level education or equivalent in business, hospitality, marketing, or related field.
• Proven ability to analyze data and draw conclusions.
• Understanding of sales processes, budgeting, reporting, and financial administration.
• Excellent organizational skills with the ability to manage multiple priorities and attention to detail.

Responsibilities

• Coordinate site inspections with senior sales leadership and regional teams.
• Organize and support industry events for diverse client segments.
• Optimize guest experiences and business performance through space allocation and planning.
• Prepare payroll, invoices, expenses, purchasing, and monthly accruals.
• Produce month-end financial reporting, GL reviews, and FX reporting.
• Assist with sales and marketing budgets and department forecasting.
• Onboard new Sales & Marketing staff and manage vendor relations.

Skills

Data analysis

Sales processes

Organizational skills

Education

Post-secondary education in Business Administration or related field

Tools

Dayforce

BirchStreet

Concur

Delphi

Job description

At Rimrock Banff, we create more than luxury experiences,we create moments that move people. Guided by Wellness, Adventure, and Culture, ourpeople live and work in one of the most inspiring places on earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

This role is about more thancoordination,it’sabout precision, connection, and bringing opportunities to life. The SalesOffice Manageris a highly organized and detail-oriented professional who supports the Sales team in delivering seamless, elevated experiences from the very first inquiry. Witha strong senseof ownership and a proactive mindset, this role ensures every detail is handled with care, accuracy, and intention.

Start Date: August 2026

What You'll Be Doing:

• Coordinator andparticipateinsite inspections alongside the Director of Group Sales, Director of Sales & Marketing, Regional Sales teams, and Global Sales Office partners.
• Supporting and organizing key industry events forclientele across multiple segments.
• Review group opportunities to maximize both guest experience and business performance through thoughtful optimization of guestrooms and event spaces.
• Continuously seek opportunities to improve the efficiency and impact of client visits, sales initiatives, and internal processes.
• Prepare all site and group segment’s Business Development Trip (BDTs) forms and arrange details as needed by Regional Sellers.
• Foster strong relationships with Sales, Marketing, Public Relations, Wellness, Conference Services, and operational leaders to ensure every client interaction is delivered seamlessly.
• Administer departmental payroll through Dayforce.
• Manage invoices, expense reporting,purchasing, and monthly accruals usingBirchstreetand Concur.
• Prepare month-end financial reporting, including profit and loss analysis, general ledger reviews, foreign exchange reporting, and departmental forecasting.
• Assistwith sales & marketing budget creation, adhering to corporate budget guidelines and hotel specific requirements.
• Oversee onboarding for new Sales & Marketing colleagues, ensuring they have the tools and resources to succeed from day one.
• Coordinate community donation requests, including gift certificate creation, approval, fulfillment, and tracking.
• Produceaccuratesales, banquet, and commercial performance reports that support strategic decision-making.
• Coordinate office administration,purchasing, business cards, client gifts, mail distribution, and documentation.
• Support strategic tasks and administrative duties.
• Attend regular Sales, Conference Services, and operational meetings to stay aligned and informed.
• Other duties as assigned

Qualifications

What You Bring

• Post-secondary education inBusiness Administration, Hospitality Management, Marketing, or a related field.
• Sales Coordinator, Sales Administrator, or Sales Operations role, preferably within luxury hospitality, hotels, or resorts.
• Ability to analyze and draw conclusions from data
• Understanding of sales processes, financial administration, budgeting, and reporting.
• Exceptional organizational skills with the ability to manage multiple priorities whilemaintainingmeticulous attention to detail.

Bonus IfYouBring

• Familiarity and knowledge of Banff National Park
• Previousexperience usingDelphi,Dayforce,Birchstreet,Concur, or similar hospitality systems.

Who You Are

You are organized, thoughtful, and reliable. You take pride in getting the details right and understand that precision creates trust. You thrive in structured environments where processes guide success, and you bring a calm, methodical approach to your work.

You are a natural team player who builds strong relationships through consistency, follow-through, and support. You enjoy being the person behind the scenes who ensures everything runs seamlessly, and you find satisfaction in delivering high-quality work, every time.

You understand that salesisnot just about closing deals—it’sabout building relationships, creating confidence, and setting the stage for exceptional guest experiences.

Physical Demands

The role of SalesOffice Manageris primarily office-based, with occasional movement throughout the resort. The position requires:

• Extended periods of sitting, standing, and computer use
• Participation in site inspections and resort walkthroughs

Visa Requirements:Must be legallyauthorizedto work in Canada. The hotel is unable toassistcandidates in obtaining Canadian work authorization.

Additional Information

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affinity for full time permanent status employeesafter 3 months.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
• Access to the Mountain Explorer Travel Program,exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler.
• One complimentary buffet meal per shift in our staff cafeteria.
• Subsidized shared Staff Accommodation for full-time status.

We’recommitted to providing an inclusive and accessible recruitment experience. If yourequireany accommodations during the application or interview process, please reach outconfidentially,[e-mail], andwe’llwork with you to ensure your needs are met.

At Rimrock Banff, we believe that diversity makes us stronger,and inclusion moves us forward.

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park,it’sonly fitting that our workplace reflects the same richness.

Whetheryou'reon shift or in staff housing, we want everyperson to feel seen, valued, and free to be fully themselves,regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.

Inclusionisn'ta box wecheck,it’sa value we live. And whilewe'reproud of our progress, we knowthere'salways more to learn, more ways to grow, and more voices to elevate.

Together, we build a workplace where belongingisn’tjust possible,it’sexpected.
Be you. Be bold. Stay moved.

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