Mail Associate Level 1

emergiTEL Inc.; New Westminster; On-site; CAD 26,000 - 27,000; Full time

Job summary

emergiTEL Inc. is hiring a Mail Associate (Level 1) for a contract role in Westminster, BC. The position involves preparing documents for scanning, handling mail and fulfillment tasks, and operating mail equipment with a focus on accuracy and customer service.

This role requires strong English reading/writing, basic MS Office skills, and the ability to lift up to 50 pounds. Prior experience in mailrooms or client-facing settings is preferred but not required.

Qualifications

• Minimum High School diploma or equivalent.
• 6 months to 1 year of experience in a professional working environment.
• Experience in a client-facing environment.

Responsibilities

• Prepare customer documents for the digital imaging process.
• Check physical documents for quality issues that may complicate the scan process.
• Prepare a wide array of document types and conditions for scanning.
• Index scanned images according to naming mechanisms outlined by the customer and/or RDIC leadership, along with additional post-imaging services.
• As needed, assist with additional print-related workflows.
• Other duties may be assigned to meet business needs.
• Physical demands: Minimal to moderate physical effort required. Some moving of boxes and loading paper into machines will be required.
• Project preparation and scan work will require finger dexterity and movement between machines for different types of documents.
• Mental demands: Problem-solving, teaching, written and verbal communication, information comprehension, and mental acuity.
• Receive, sort, and process mail documents, packages, and supplies. Notify recipients.
• Record and process accountable mail information and maintain logs.
• Basic printing utilizing colour production printers.
• Operate mail equipment including mail inserters, sorters, and finishing equipment.
• Perform quality checks on outbound mail.
• Perform mail labeling and mail merge.
• Perform electronic mail distribution (open, mail preparation, scan, and distribute).
• Perform fulfillment functions such as assembly, packaging, and kitted materials.
• Follow mailroom security procedures.
• Deliver and pick up mail on scheduled runs.
• Able to lift and move up to 50 pounds.
• Ability and willingness to learn.
• Other duties as assigned.

Skills

Communication

Customer service

Self-motivated

English literacy

MS Office

Time management

Education

High School diploma or equivalent

Tools

Insertion equipment

Mail equipment operation

Job description

emergiTEL is hiring a Mail Associate (Level 1) for our client in the Document Management and Business Services industry. This is a Contract role.
Compensation: $18.56 - $19.45/hour
Location: Westminster, BC
Job Description (English)
Scanning

• Prepare customer documents for the digital imaging process.

• Check physical documents for quality issues that may complicate the scan process.

• Prepare a wide array of document types and conditions for scanning.

• Index scanned images according to naming mechanisms outlined by the customer and/or RDIC leadership, along with additional post-imaging services.

• As needed, assist with additional print-related workflows.

• Other duties may be assigned to meet business needs.

• Physical demands: Minimal to moderate physical effort required. Some moving of boxes and loading paper into machines will be required.

• Project preparation and scan work will require finger dexterity and movement between machines for different types of documents.

• Mental demands: Problem-solving, teaching, written and verbal communication, information comprehension, and mental acuity.

Mail

• Receive, sort, and process mail documents, packages, and supplies. Notify recipients.

• Record and process accountable mail information and maintain logs.

• Basic printing utilizing colour production printers.

• Operate mail equipment including mail inserters, sorters, and finishing equipment.

• Perform quality checks on outbound mail.

• Perform mail labeling and mail merge.

• Perform electronic mail distribution (open, mail preparation, scan, and distribute).

• Perform fulfillment functions such as assembly, packaging, and kitted materials.

• Follow mailroom security procedures.

• Deliver and pick up mail on scheduled runs.

• Able to lift and move up to 50 pounds.

• Ability and willingness to learn.

• Other duties as assigned.

Skills Level 1

• Good communication and customer service skills, both written and verbal.

• Self-motivated.

• Able to read, write, and follow English instructions.

• Intermediate computer skills, including MS Office.

• Ability to manage multiple tasks and perform duties with minimal supervision.

Level 2

• All skills listed above.

• Ability to operate high-volume mail and insertion equipment.

Experience Level 1

• 6 months to 1 year of experience in a professional working environment.

• Experience in a client-facing environment.

Level 2

• All experience listed above.

• 1 to 2 years of experience in a mailroom environment.

Education Level 1 and Level 2

• Minimum High School diploma or equivalent.

Level 3

• All education listed above.

• Specialized mailroom/mailing training and certification.

Vacancy Status / Statut du poste
This is an active position currently open for hiring. / Ce poste est activement ouvert au recrutement.
Use of Artificial Intelligence / Utilisation de l'intelligence artificielle
emergiTEL uses artificial intelligence to help identify and source candidates for this role. All assessment and selection decisions are made by our recruiters, a human is always involved, and no applicant is evaluated or rejected by automated means alone.