Customer Service/Print & Mail Associate

emergiTEL Inc.; Windsor; On-site; CAD 23,000 - 32,000; Part time

Job summary

emergiTEL is hiring a Customer Service/Print & Mail Associate for a 12-month contract in Windsor, Ontario. Hours are 8:00 AM–4:30 PM, Monday to Friday. Pay ranges from $17.97 to $22.46 per hour, depending on experience.

The Delivery Account Operations Associate Level 1 will handle customer-facing print and mailroom tasks while delivering excellent support. A strong sense of organization and attention to detail is essential.

Qualifications

• Strong computer and technology skills.
• Technical aptitude and familiarity with printing terminology.
• Strong organizational and multitasking abilities.
• Excellent customer service and communication skills.
• Willingness to learn new procedures and systems.
• Ability to work effectively both independently and as part of a team.
• Strong attention to detail and commitment to quality.
• Ability to adapt to changing priorities and operational requirements.

Responsibilities

• Ensure customer issues and escalations are resolved promptly or escalated appropriately.
• Conduct quality checks on completed work to ensure accuracy and compliance with required standards.
• Adhere to all workplace health and safety procedures.
• Provide operational support and backfill coverage for absent team members.
• Perform additional duties as assigned by management.
• Order and replenish consumables, forms inventory, and other required supplies.
• Manage print job intake through email, telephone, and in-person requests.
• Operate and multitask across color, black-and-white, and finishing equipment.
• Schedule print work to meet customer deadlines and adapt schedules as priorities change.
• Communicate proactively with customers regarding job status and any production issues.
• Maintain print equipment by replacing toner and consumables and coordinating service requests when required.
• Maintain an organized, clean, and efficient print shop environment.
• Develop knowledge of print production methods to provide recommendations on the most effective solutions for customer requests.
• Track and maintain records related to print production activities.
• Sort incoming mail accurately and efficiently.
• Distribute mail to appropriate recipients and departments through scheduled mail runs and special deliveries.
• Maintain records of incoming mail and courier shipments.
• Coordinate delivery of outgoing mail to couriers and postal services.
• Maintain adequate inventory levels of mailroom supplies.
• Verify postal rates and weigh outgoing mail when required.
• Process outgoing courier shipments.
• Arrange local courier services for package deliveries.
• Manage and organize office supplies and related inventory.

Skills

Tech skills

Printing terminology

Organization

Customer service

Willingness to learn

Teamwork

Attention to detail

Adaptability

Job description

emergiTEL is hiring a Customer Service/Print & Mail Associate. This is a Contract role.
Location: Windsor, Ontario
Duration: 12 Months
Hours: Monday to Friday, 8:00 AM to 4:30 PM
Pay: $17.97 - $22.46/hour

Position Summary: The Delivery Account Operations Associate Level 1 is responsible for providing customer-facing print and mailroom services while delivering exceptional customer support. The ideal candidate is organized, energetic, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.

General Responsibilities

• Ensure customer issues and escalations are resolved promptly or escalated appropriately.
• Conduct quality checks on completed work to ensure accuracy and compliance with required standards.
• Adhere to all workplace health and safety procedures.
• Provide operational support and backfill coverage for absent team members.
• Perform additional duties as assigned by management.
• Order and replenish consumables, forms inventory, and other required supplies.

Print Services Responsibilities

• Manage print job intake through email, telephone, and in-person requests.
• Operate and multitask across color, black-and-white, and finishing equipment.
• Schedule print work to meet customer deadlines and adapt schedules as priorities change.
• Communicate proactively with customers regarding job status and any production issues.
• Maintain print equipment by replacing toner and consumables and coordinating service requests when required.
• Maintain an organized, clean, and efficient print shop environment.
• Develop knowledge of print production methods to provide recommendations on the most effective solutions for customer requests.
• Track and maintain records related to print production activities.

Mailroom Responsibilities

• Sort incoming mail accurately and efficiently.
• Distribute mail to appropriate recipients and departments through scheduled mail runs and special deliveries.
• Maintain records of incoming mail and courier shipments.
• Coordinate delivery of outgoing mail to couriers and postal services.
• Maintain adequate inventory levels of mailroom supplies.
• Verify postal rates and weigh outgoing mail when required.
• Process outgoing courier shipments.
• Arrange local courier services for package deliveries.
• Manage and organize office supplies and related inventory.

Qualifications and Skills

• Strong computer and technology skills.
• Technical aptitude and familiarity with printing terminology.
• Strong organizational and multitasking abilities.
• Excellent customer service and communication skills.
• Willingness to learn new procedures and systems.
• Ability to work effectively both independently and as part of a team.
• Strong attention to detail and commitment to quality.
• Ability to adapt to changing priorities and operational requirements.

Vacancy Status / Statut du poste
This is an active position currently open for hiring. / Ce poste est activement ouvert au recrutement.

Use of Artificial Intelligence / Utilisation de l'intelligence artificielle
No artificial intelligence (AI) is used in the screening or selection process. All applications are reviewed by our recruitment team. / Aucune intelligence artificielle (IA) n'est utilisée dans le processus de présélection ou de sélection. Toutes les candidatures sont examinées par notre équipe de recrutement.

Equal Opportunity / Égalité des chances
emergiTEL is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of background. Hiring decisions are based solely on skills, experience, and qualifications relevant to the role. / emergiTEL s'engage à créer un milieu de travail diversifié et inclusif. Nous accueillons les candidatures de toutes les personnes qualifiées, quel que soit leur parcours. Les décisions d'embauche sont basées uniquement sur les compétences, l'expérience et les qualifications pertinentes pour le poste.