Luxury Spa Supervisor & Guest Experience Lead

Wickaninnish Inn Ltd.; Tofino; Presencial; CAD 45 000 - 55 000; Tempo integral

Resumo da oferta

The Wickaninnish Inn Ltd. in Canada’s Pacific coast region seeks a Spa Supervisor to lead daily guest services and spa operations inside a Relais & Châteaux property celebrated by Forbes and Michelin.

You will guide a team of practitioners, coordinators, and attendants while ensuring flawless guest experiences. Ideal candidates bring strong interpersonal skills, retail and product knowledge, and the ability to commit to a two-year tenure, supporting the Ancient Cedars Spa with professionalism

Qualificações

• Strong interpersonal and verbal communication skills.
• Previous spa product line knowledge would be an asset.
• Ability to commit to the position for two years.
• Knowledge of services and treatments offered by the Ancient Cedars Spa.
• Knowledge of products sold, inventory, and e-commerce orders.

Responsabilidades

• Ensure efficient guest service meeting Relais & Chateaux, AAA 4/5 Diamond and Forbes standards.
• Support Spa Manager as a hands-on supervisor for the team.
• Be the contact person for guests or team members needing immediate assistance.
• Handle receptionist/coordinator duties including reservations and scheduling.
• Be knowledgeable of all spa services and products and manage retail inventory.
• Oversee spa attendants and supervise daily operations.
• Assist in spa cleaning and organization and HR-related tasks within the Spa Dept.
• Train the Coordinator and Attendant Team; perform other duties as assigned.
• Align with Our Promise and service philosophies to enhance guest experience.

Conhecimentos

Guest service

Team leadership

Communication

Multi-tasking

Organizational skills

Spa knowledge

Cash handling

Spa software

Descrição da oferta de emprego

The Wickaninnish Inn Ltd. in Canada’s Pacific coast region seeks a Spa Supervisor to lead daily guest services and spa operations inside a Relais & Châteaux property celebrated by Forbes and Michelin.

You will guide a team of practitioners, coordinators, and attendants while ensuring flawless guest experiences. Ideal candidates bring strong interpersonal skills, retail and product knowledge, and the ability to commit to a two-year tenure, supporting the Ancient Cedars Spa with professionalism