Spa Supervisor – Luxury Island Spa

Wickaninnish Inn Ltd.; Ucluelet; On-site; CAD 45,000 - 55,000; Full time

Job summary

The Wickaninnish Inn Ltd. on Vancouver Island’s west coast invites a dedicated Spa Supervisor to lead our Ancient Cedars Spa team with a focus on delivering Relais & Châteaux, Forbes, and AAA Diamond service excellence.

You will support the Spa Manager, supervise team members, manage guest interactions, and oversee bookings, retail, and spa operations while upholding the Inn’s wellness philosophy and sustainable practices.

Qualifications

• Great interpersonal and verbal communication skills.
• Exemplary customer service skills and a demonstrated willingness to exceed guest expectations.
• Strong organizational skills, initiative thinking and ability to multi-task.
• The ability to organize the guest bookings for spa practitioners and deal with guests in a professional manner.
• Previous experience as a Massage or Spa Practitioner an asset but not required.

Responsibilities

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Support and assist the Spa Manager as they are responsible and accountable for the actions of all Spa Team Members.
• Be the contact person for all guests or team members requiring immediate assistance from the Spa Supervisor, and follow up with guest concerns as necessary.
• Handle Receptionist/Coordinator duties such as reservation calls, welcoming guest to the spa, cashier and cash-outs, coordinating practitioner schedule and appointments and other administration duties.
• Be knowledgeable of all services and treatments offered by the Ancient Cedars Spa.
• Be knowledgeable of all products sold from the Ancient Cedars Spa, perform retail inventory, and order products including back-bar and process e-commerce orders.
• Participate in Retail programs. Provide assistance, guiding and coaching to other Spa Team Members in regards to retail sales.
• Assist in spa cleaning and organization of all areas of the spa. Oversee the duties of Spa Attendants, directing and assisting as needed.
• Participate in all Human Resource functions within the Spa Department, as directed by the Spa Manager.
• Be responsible for training and training materials for the Coordinator and Attendant Team as directed by the Spa Manager.
• Perform other related duties and responsibilities as assigned by the Manager to support the seamless operation of the Spa
• Be true to Our Promise, meet and exceed the service philosophies and standards of the Inn.

Skills

Interpersonal skills

Verbal communication

Customer service

Organization

Multi-tasking

Guest relations

Tools

Spa Soft

Maestro

Excel

Word

Job description

The Wickaninnish Inn Ltd. on Vancouver Island’s west coast invites a dedicated Spa Supervisor to lead our Ancient Cedars Spa team with a focus on delivering Relais & Châteaux, Forbes, and AAA Diamond service excellence.

You will support the Spa Manager, supervise team members, manage guest interactions, and oversee bookings, retail, and spa operations while upholding the Inn’s wellness philosophy and sustainable practices.