Spa Supervisor - The Wickaninnish Inn

Relais & Châteaux; Tofino; Presencial; CAD 45.000 - 55.000; Jornada completa

Descripción de la vacante

Wickaninnish Inn, a Relais & Châteaux property on the West Coast of Vancouver Island, seeks a Spa Supervisor to lead and support a renowned spa team. You will ensure personalized guest experiences, supervise staff, and maintain high standards aligned with Forbes, AAA Diamond, and Relais & Châteaux traditions.

Join a culture that values inclusion, sustainability, and exceptional service as you contribute to a trusted, internationally recognized wellness sanctuary.

Formación

• Willingness to learn in a team environment and strive to meet Relais & Châteaux, AAA 4 & 5 Diamond and Forbes Standards.
• Excellent interpersonal and verbal communication skills.
• Spa product knowledge is an asset.
• Strong organizational skills and ability to multi-task.
• Ability to manage guest bookings and interact with guests professionally.
• Experience in a spa, full-service hotel, or massage/spa practice is an asset.
• Proficient with Spa Soft, Maestro, Excel, Word and internet apps is preferred.
• Able to align with wellness and healing philosophies in spa experiences.
• Commitment to exceeding guest expectations and supporting spa team development.

Responsabilidades

• Ensure efficient and personalized guest service meeting luxury standards.
• Assist Spa Manager and supervise Spa Team Members on a hands-on basis.
• Be the main contact for guests and team members requiring immediate assistance.
• Perform receptionist/coordinator duties including reservations, greetings, cashiering and scheduling.
• Be knowledgeable about Ancient Cedars Spa services and products.
• Manage retail inventory and process online orders.
• Support and coach team in retail sales during meetings or one-on-one.
• Oversee spa cleanliness and staff duties; supervise Attendants.
• Participate in HR functions within the Spa Department as directed.
• Assist in training materials for coordinators and attendants.
• Contribute to seamless spa operations and uphold Inn’s service philosophy.

Conocimientos

Guest service

Team leadership

Communication

Multi-tasking

Wellness and healing philosophy

Retail support

Problem solving

Resilience

Herramientas

Spa Soft

Maestro

Excel

Word

Descripción del empleo

We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.

While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on our visionary leadership, the spirit of our people, and the unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment.

Discover why working at the Wickaninnish Inn will transform your career and give you an opportunity to explore the Pacific Northwest. Wickaninnish Inn Careers

Job Description

Join our Spa Team as a Spa Supervisor, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

Our outstanding Spa team has garnered a reputation of service excellence and has been internationally recognized and awarded. With treatments inspired by the rainforest and coast, our practitioners, estheticians, coordinators and attendants work together to provide personalized service and create a relaxing environment for our guests.

As a Spa Supervisor you will:

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Support and assist the Spa Manager as they are responsible and accountable for the actions of all Spa Team Members. Work as a “hands‑on” supervisor assisting the team as they strive to meet or exceed guests’ expectations.
• Be the contact person for all guests or team members who may be requiring immediate assistance from the Spa Supervisor, and/or follow up with guest concerns as necessary.
• Handle Receptionist/Coordinator duties such as reservation calls, welcoming guest to the spa, cashier and cash‑outs, coordinating practitioner schedule and appointments and other administration duties.
• Be knowledgeable of all services and treatments offered by the Ancient Cedars Spa.
• Be knowledgeable of all products sold from the Ancient Cedars Spa, perform retail inventory, and order products including back‑bar and process e‑commerce orders.
• Participate in Retail programs. Provide assistance, guiding and coaching to other Spa Team Members in regards to retail sales, whether in Team meetings, or on a 1‑on‑1 basis.
• Assist in spa cleaning and organization of all areas of the spa. Oversee the duties of Spa Attendants, directing and assisting as needed.
• Participate in all Human Resource functions within the Spa Department, as directed by the Spa Manager.
• Be responsible for training and training materials for the Coordinator and Attendant Team as directed by the Spa Manager.
• Perform other related duties and responsibilities as assigned by the Manager to support the seamless operation of the Spa.
• Be true to Our Promise, meet and exceed the service philosophies and standards of the Inn.

Qualifications

The Wickaninnish Inn is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience.

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

• The willingness to learn in a team environment while striving to exceed Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Great interpersonal and verbal communication skills.
• Previous spa product line knowledge would be an asset.
• Strong organizational skills, initiative thinking and ability to multi‑task.
• The ability to organize the guest bookings for spa practitioners and deal with guests in a professional manner.
• Previous experience of 1 year in another spa, or a full‑service hotel, would be an asset.
• Previous experience as a Massage or Spa Practitioner, an asset but not required.
• Working knowledge of Spa Soft, Maestro, Excel, Word, and internet applications would be preferred.
• The Ability to embrace the philosophies of wellness and healing through spa experiences.
• Exemplary customer service skills and a demonstrated willingness to exceed guest expectations.
• The ability to contribute and assist in creating a positive atmosphere for learning & development for the Spa Team members.
• The ability to commit to the position for two years.

Salary/Wage: $49,750 per year

Additional Information

A good relationship is built upon mutual and reciprocal appreciation. We value the time and experience you bring to your work; here are some of the benefits and privileges you’ll have access to alongside your experience at the Inn: Employment Benefits