Spa Manager

Wickaninnish Inn Ltd.; Tofino; On-site; CAD 65,000 - 70,000; Full time

Job summary

The Wickaninnish Inn Ltd. in Tofino, BC, is seeking a Spa Manager to lead Ancient Cedars Spa’s team, uphold Relais & Chateaux standards, and drive guest service excellence in a luxury coastal setting.

You will oversee budgets, HR tasks, scheduling, payroll, and performance reviews, while mentoring staff and ensuring safety, cleanliness, and an exceptional spa experience for guests year-round.

Qualifications

• Minimum 4 years’ management experience in a high-end luxury facility.
• Strong HR, interpersonal and written communication skills.
• Experience with budgeting and cost management.
• Willingness to lead and develop a world-class spa team.
• Legal authorization to work in Canada and ability to commit long term.

Responsibilities

• Ensure efficient and personalized guest service meeting Relais & Châteaux, AAA, and Forbes standards.
• Lead by example as a member of senior management and spa leadership teams.
• Be accountable for spa team actions; work as a hands-on manager.
• Create a positive environment for learning and development.
• Oversee cleanliness and physical condition of the spa and facilities.
• Play an active role in the Health & Safety program.
• Serve as guest contact for urgent needs and follow up on concerns.
• Administer HR tasks: scheduling, payroll, interviews, hiring, performance reviews.
• Create, monitor and manage the annual spa budget.
• Monitor the retail program and provide training and feedback.
• Work at the reception desk and cover treatments as needed.
• Complete administrative duties to maintain smooth operations.
• Attend weekly management meetings and relay information to staff.

Skills

Guest service

Staff leadership

Budgeting

HR & payroll

Communication

Problem solving

Tools

Spa Soft

Maestro

Microsoft Word

Excel

Job description

Join our Spa team as a Spa Manager, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

Our outstanding Spa team has garnered a reputation of service excellence and has been internationally recognized and awarded. With treatments inspired by the rainforest and coast, our practitioners, estheticians, coordinators and attendants work together to provide personalized service and create a relaxing environment for our guests.

As a Spa Manager you will:

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond, and Forbes Standards.
• Lead by example and be a pro-active member of the Senior Management Team and Ancient Cedars Spa Leadership Team.
• Be responsible and accountable for the actions of Ancient Cedars Spa team members; work as a “hands on manager” assisting the team as they strive to meet and exceed guest expectations.
• Create a positive atmosphere for learning and development for the Ancient Cedars Spa team members.
• Be responsible for the overall cleanliness and physical condition of Ancient Cedars Spa, including, but not limited to, working space, storage space, and equipment.
• Have an active role in the Health and Safety program within the Spa.
• Be the contact person for guests who may require immediate assistance from the Manager, Ancient Cedars Spa, and/or follow up with guest concerns as necessary.
• Administer Human Resources related tasks within the department, including, but not limited to, scheduling, submitting payroll, interviewing, hiring, performance management, reviews, etc.) for members of the Spa Leadership team, coordinators, practitioners, yoga instructors, and attendants.
• Create, monitor, and be accountable for the annual budget for Ancient Cedars Spa.
• Monitor the retail program within the spa; provide training and ongoing feedback to practitioners, as well as performance management discussions with practitioners related to their retail sales performance.
• Work at the reception desk and cover treatments wherever required.
• Complete all administrative responsibilities required to maintain the smooth operation of Ancient Cedars Spa.
• Attend weekly Management meetings and relay necessary information to the spa team.

The Wickaninnish Inn is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience.

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

• Exemplary guest service skills and a demonstrated willingness to exceed guest expectations.
• Minimum 4 years’ management experience in a high-end, full-service luxury facility is necessary.
• Superior Human Resources, interpersonal, verbal and written communication skills are required.
• Superior organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem-solving skills are required.
• The desire to lead a world-class spa team.
• Knowledge and/or be comfortable with standard operating financial statements, as well as the budgeting process, and effective cost management.
• Working knowledge of Spa Soft, Microsoft Word and Excel, and Maestro are assets.
• Availability to do shift work and be able to work evenings, weekends and holidays.
• Previous experience as a Massage or Spa Practitioner, an asset but not required.
• Knowledge and familiarity with Comfort Zone, Sea Flora, Jane Iredale, Tofino Soap Company, Sangre de Fruta, and Halfmoon products and services is an asset.
• Legal authorization to work in Canada.
• The ability to make a three-year commitment to the position.

Salary/Wage: $65,000 - $70,000 per year based on experience.