Spa Supervisor

The Wickaninnish Inn; Tofino; On-site; CAD 45,000 - 55,000; Full time

Job summary

The Wickaninnish Inn, a Relais & Châteaux property recognized by Forbes and AAA, seeks a Spa Supervisor to lead daily operations and deliver exceptional guest experiences on the West Coast.

Join a high-caliber spa team focused on personalized service, staff development, and maintaining the inn’s renowned standards while supporting sustainability and community values.

Qualifications

• Great interpersonal and verbal communication skills.
• Strong organizational skills, initiative thinking and ability to multi-task.
• Ability to organize guest bookings for spa practitioners and deal with guests professionally.
• Previous spa experience or hotel experience is an asset.
• Working knowledge of SpaSoft, Maestro, Excel, Word, and internet applications.
• Ability to embrace wellness philosophies and deliver exemplary customer service.

Responsibilities

• Ensure efficient and personalized guest service meeting Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Support Spa Manager and supervise the team to meet or exceed guests’ expectations.
• Be the contact for guests or team members needing immediate assistance from the Spa Supervisor.
• Handle Receptionist/Coordinator duties: reservations, welcoming guests, cashier tasks, scheduling.
• Know all services and products offered; manage inventory and e-commerce orders.
• Participate in Retail programs and coach on sales to the team.
• Assist in spa cleaning and organization; oversee Spa Attendants.
• Participate in HR functions within the Spa Department.
• Train Coordinator and Attendant teams; develop training materials.
• Perform other duties to support spa operations and uphold inn standards.

Skills

Interpersonal skills

Organizational skills

Customer service

Team collaboration

Tools

SpaSoft

Maestro

Excel

Word

Internet apps

Job description

• Open to International applicants with valid Canadian Work permits: Yes

Join our Spa Team as a Spa Supervisor, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

Our outstanding Spa team has garnered a reputation of service excellence and has been internationally recognized and awarded. With treatments inspired by the rainforest and coast, our practitioners, estheticians, coordinators and attendants work together to provide personalized service and create a relaxing environment for our guests.

As a Spa Supervisor you will:

Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
Support and assist the Spa Manager as they are responsible and accountable for the actions of all Spa Team Members. Work as a "hands-on" supervisor assisting the team as they strive to meet or exceed guests’ expectations.
Be the contact person for all guests or team members who may be requiring immediate assistance from the Spa Supervisor, and/or follow up with guest concerns as necessary.
Handle Receptionist/Coordinator duties such as reservation calls, welcoming guest to the spa, cashier and cash-outs, coordinating practitioner schedule and appointments and other administration duties.
Be knowledgeable of all services and treatments offered by the Ancient Cedars Spa.
Be knowledgeable of all products sold from the Ancient Cedars Spa, perform retail inventory, and order products including back-bar and process e-commerce orders.
Participate in Retail programs. Provide assistance, guiding and coaching to other Spa Team Members in regards to retail sales, whether in Team meetings, or on a 1-on-1 basis.
Assist in spa cleaning and organization of all areas of the spa. Oversee the duties of Spa Attendants, directing and assisting as needed.
Participate in all Human Resource functions within the Spa Department, as directed by the Spa Manager.
Be responsible for training and training materials for the Coordinator and Attendant Team as directed by the Spa Manager.
Perform other related duties and responsibilities as assigned by the Manager to support the seamless operation of the Spa
Be true to Our Promise, meet and exceed the service philosophies and standards of the Inn.

Responsibilities & Qualifications

The Wickaninnish Inn is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience.

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

The willingness to learn in a team environment while striving to exceed Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
Great interpersonal and verbal communication skills.
Previous spa product line knowledge would be an asset.
Strong organizational skills, initiative thinking and ability to multi-task.
The ability to organize the guest bookings for spa practitioners and deal with guests in a professional manner.
Previous experience of 1 year in another spa, or a full-service hotel, would be an asset.
Previous experience as a Massage or Spa Practitioner, an asset but not required.
Working knowledge of Spa Soft, Maestro, Excel, Word, and internet applications would be preferred.
The Ability to embrace the philosophies of wellness and healing through spa experiences.
Exemplary customer service skills and a demonstrated willingness to exceed guest expectations.
Contribute and assist in creating a positive atmosphere for learning & development for the Spa Team Members.
Ability to make a 24-month commitment to the position.

49,750.00 per year

Other Perks/Benefits

https://www.wickinn.com/about-employment/

By submitting an application, you are attesting that the information given is accurate and you give consent to The Wickaninnish Inn to verify through means of previous employer contact and collection of information directly or in directly through public social media. Due to the volume of applications we will only be contacting applicants that we feel are most compatible with our property.