Spa Manager - The Wickaninnish Inn

Relais & Châteaux; Tofino; Presencial; CAD 70.000 - 110.000; Jornada completa

Descripción de la vacante

The Wickaninnish Inn, a Relais & Châteaux property on Vancouver Island, is seeking a Spa Manager to lead Ancient Cedars Spa with a commitment to outstanding guest experiences.

You will work with the Senior Management Team to uphold luxury standards, supervise staff, manage budgets, payroll and HR tasks, and foster learning in a rainforest-inspired setting.

If you value sustainability, teamwork and excellence, this is a rewarding role offering growth and a unique Pacific Northwest opportunity.

Formación

• Exemplary guest service skills and a willingness to exceed guest expectations.
• Minimum 4 years of management experience in a high-end, full-service luxury facility.

Responsabilidades

• Ensure efficient and personalized guest service meeting luxury standards.
• Lead as senior management and spa leadership team member.
• Be responsible for team actions and hands-on management.
• Create a positive learning and development atmosphere.
• Oversee spa cleanliness, space, storage, and equipment.
• Administer HR tasks including scheduling, payroll, hiring, reviews.
• Manage annual spa budget and monitor retail program.
• Work at reception and cover treatments as needed.
• Attend weekly management meetings and relay updates.

Conocimientos

Guest service

Leadership

Luxury hospitality

Descripción del empleo

We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.

While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on our visionary leadership, the spirit of our people, and the unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment.

Discover why working at the Wickaninnish Inn will transform your career and give you an opportunity to explore the Pacific Northwest. Wickaninnish Inn Careers

Job Description

Join our Spa team as a Spa Manager, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

Our outstanding Spa team has garnered a reputation of service excellence and has been internationally recognized and awarded. With treatments inspired by the rainforest and coast, our practitioners, estheticians, coordinators and attendants work together to provide personalized service and create a relaxing environment for our guests.

As a Spa Manager you will:

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond, and Forbes Standards.
• Lead by example and be a pro-active member of the Senior Management Team and Ancient Cedars Spa Leadership Team.
• Be responsible and accountable for the actions of Ancient Cedars Spa team members; work as a “hands on manager” assisting the team as they strive to meet and exceed guest expectations.
• Create a positive atmosphere for learning and development for the Ancient Cedars Spa team members.
• Be responsible for the overall cleanliness and physical condition of Ancient Cedars Spa, including, but not limited to, working space, storage space, and equipment.
• Have an active role in the Health and Safety program within the Spa.
• Be the contact person for guests who may require immediate assistance from the Manager, Ancient Cedars Spa, and/or follow up with guest concerns as necessary.
• Administer Human Resources related tasks within the department, including, but not limited to, scheduling, submitting payroll, interviewing, hiring, performance management, reviews, etc.) for members of the Spa Leadership team, coordinators, practitioners, yoga instructors, and attendants.
• Create, monitor, and be accountable for the annual budget for Ancient Cedars Spa.
• Monitor the retail program within the spa; provide training and ongoing feedback to practitioners, as well as performance management discussions with practitioners related to their retail sales performance.
• Work at the reception desk and cover treatments wherever required.
• Complete all administrative responsibilities required to maintain the smooth operation of Ancient Cedars Spa.
• Attend weekly Management meetings and relay necessary information to the spa team.

Qualifications

The Wickaninnish Inn is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience.

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

• Exemplary guest service skills and a demonstrated willingness to exceed guest expectations.
• Minimum 4 years’ management experience in a high-end, full-service luxury facility is necessary.
• Superior