Spa Supervisor: Elevate Guest Experience

Wickaninnish Inn Ltd.; Tofino; On-site; CAD 45,000 - 55,000; Full time

Job summary

Wickaninnish Inn on Vancouver Island seeks a Spa Supervisor to lead the Ancient Cedars Spa team and ensure guest service to Relais & Châteaux, AAA 4 & 5 Diamond and Forbes standards.

As a hands-on supervisor, you will support the Spa Manager, manage receptionist duties, knowledge of spa services, product lines, and retail operations, while upholding our West Coast hospitality ethos and commitment to sustainability.

Qualifications

• Excellent guest service skills with ability to exceed expectations.
• Strong organizational skills and multi-tasking ability.
• Experience in spa or hospitality environment is an asset.

Responsibilities

• Ensure efficient and personalized guest service meeting international standards.
• Support Spa Manager and supervise team members hands-on.
• Handle receptionist/coordinator duties and scheduling.
• Know services, products, and manage retail/inventory.
• Participate in HR functions and training materials.
• Maintain cleanliness and organization of spa areas.
• Assist in creating a positive learning environment for the spa team.
• Commit to the position for two years.

Skills

Customer service

Team leadership

Organization

Communication

Spa knowledge

Tools

Spa Soft

Maestro

Excel

Word

Job description

Wickaninnish Inn on Vancouver Island seeks a Spa Supervisor to lead the Ancient Cedars Spa team and ensure guest service to Relais & Châteaux, AAA 4 & 5 Diamond and Forbes standards.

As a hands-on supervisor, you will support the Spa Manager, manage receptionist duties, knowledge of spa services, product lines, and retail operations, while upholding our West Coast hospitality ethos and commitment to sustainability.