Luxury Sales Support Specialist — Customer & Merch Expert

Coach Stores Canada Corporation; Vancouver; On-site; CAD 35,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Paid parental leave

Commuter benefits

Job summary

Coach Stores Canada Corporation is seeking a Sales Support Associate in Vancouver to welcome clients with warmth and professionalism, manage the cash wrap, and maintain a well‑organized sales floor. You will also assist with stock receiving, transfers, and merchandising updates to ensure a smooth store flow.

Ideal candidates have retail experience, strong English communication, and a passion for fashion. Flexible scheduling including weekends and peak periods is required.

Qualifications

• 1+ year of retail experience or cash handling preferred.
• Strong English communication and customer service skills.
• Knowledge of fashion trends and brand awareness preferred.

Responsibilities

• Greet clients with warmth and professionalism; assess their needs.
• Serve as brand ambassador and support social media engagement.
• Operate POS accurately; manage cash wrap and ensure accuracy.
• Suggest add-on products and capture customer information where allowed.
• Receive, process, and organize shipments; maintain stockroom cleanliness.
• Maintain sales floor stock levels; assist with merchandising updates.
• Support daily store operations and respond to customer requests promptly.

Skills

Customer service

Cash handling

Stock replenishment

Merchandising

Communication

Education

High school diploma

Tools

POS systems

iPad

Walkie talkie

Job description

Coach Stores Canada Corporation is seeking a Sales Support Associate in Vancouver to welcome clients with warmth and professionalism, manage the cash wrap, and maintain a well‑organized sales floor. You will also assist with stock receiving, transfers, and merchandising updates to ensure a smooth store flow.

Ideal candidates have retail experience, strong English communication, and a passion for fashion. Flexible scheduling including weekends and peak periods is required.