Luxury Client Advisor – In-Store & Multichannel

Tiffany & Co; Toronto; On-site; CAD 28,000 - 38,000; Full time

Benefits offered by this job

Store discount

Sales commission eligibility

Competitive hourly wage

Job summary

Tiffany & Co. is seeking a Client Advisor, Contact Centre, based in-store in Toronto. You will deliver luxury client experiences across phone, email, and live chat, representing the Tiffany brand with elevated communication and product knowledge.

You will aim to surpass service and sales goals, resolve issues with care, and build long-term client relationships. A dynamic, high-energy environment with flexible hours and potential for commissions awaits.

Qualifications

• Experience in luxury client service with a client-centric mindset.
• Excellent verbal and written communication skills, high energy and passion.
• Strong computer experience working on multiple software platforms.
• Ability to multitask across phone, email, and live chat communications.
• Flexibility to work varied schedule including days, nights, weekends and holidays.
• Must have authorization to work in Canada.
• Proficiency with Salesforce is a strong asset.

Responsibilities

• Be based in store and embody the Tiffany brand in client interactions across channels.
• Deliver elevated, luxury client experience and build long-term loyalty.
• Meet and exceed client service and sales goals.
• Resolve client issues with empathy and prompt resolution.
• Provide proactive product recommendations to drive conversion.
• Use brand storytelling and product knowledge to engage clients.

Skills

Luxury client service

Client-centric mindset

Excellent verbal communication

Excellent written communication

High energy

Multitasking

Tools

Salesforce

Multiple software platforms

Job description

Tiffany & Co. is seeking a Client Advisor, Contact Centre, based in-store in Toronto. You will deliver luxury client experiences across phone, email, and live chat, representing the Tiffany brand with elevated communication and product knowledge.

You will aim to surpass service and sales goals, resolve issues with care, and build long-term client relationships. A dynamic, high-energy environment with flexible hours and potential for commissions awaits.