Client Advisor, Full-Time, Yorkdale

Tiffany & Co; Toronto; On-site; CAD 28,000 - 38,000; Full time

Job summary

Tiffany & Co in Toronto, Ontario is seeking a Client Advisor to embody the Tiffany brand in every client interaction, delivering an exceptional experience through the Tiffany Touch. You will build client relationships, exceed sales plans, and contribute to a thriving clienteling program.

The role requires retail or luxury retail experience, a proven ability to meet commercial targets, flexibility for non-traditional hours, and proficiency with POS systems and client-tracking tools.

Qualifications

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving commercial results.
• Proficiency with POS systems and client tracking systems.
• Authorization to work in Canada.

Responsibilities

• Embodies the Tiffany brand in every client interaction and delivers an extraordinary customer experience.
• Develops client relationships and exceeds sales targets through repeat business.
• Fosters a clienteling culture and reinforces client development to grow outreach.
• Delivers elevated in-store experiences and optimizes hospitality and store amenities based on client feedback.

Skills

Client relationship building

Communication

Sales targets achievement

Flexibility

Multilingual capability

Education

College/University degree

Tools

POS systems

Client tracking systems

Microsoft Outlook

Job description

Overview:

We believe in the power of delivering the Tiffany Experience to each and every client, where every interaction is an opportunity to make a lasting impression through connection and discovery.

Being a part of Tiffany & Co. means being part of a collective vision aligning extraordinary jewels, exceptional craftsmanship, and unwavering commitment to corporate sustainability. We are proud to be a part of an organization that cherishes its rich heritage, while embracing relentless change for the better.

At Tiffany, we uphold the highest standards and live our values in our day-to-day work. Together, we carry on a legacy that transcends time, inspiring others with our remarkable blend of innovation and service excellence.

As a Tiffany Client Advisor you will:

• Hold the critical position of embodying the Tiffany brand in each client interaction using the Tiffany touch; your own flair for making each client’s experience extraordinary.
• Be an excellent communicator and brand ambassador. Your passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in all that you do.
• Develop client relationships and exceed commercial targets through the love of building your own business by developing client relationships and exceeding sales plan
• Foster a clienteling culture, encourage an entrepreneurial spirit, reinforce client development to grow outreach business.

Sales:

• Deepen the relationship with our clients to drive lifetime loyalty and spend.
• Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
• Capture client data. Cultivate new and existing client relationships.
• Deliver a significant portion of sales through repeat client business.
• Identify innovative ways to grow your business through delivering elevated client experience in each client appointment
• Drive business through key product pillars.
• Convert clients through curiosity and discovery daily

Service:

• Elevate in store experience by consistently delivering memorable moments to every client.
• Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch.
• Demonstrate Client Experience Behaviors identified within the NPS program.Embrace/Leverage client feedback to elevate every in-store experience to a memorable event
• Execute best practices by optimizing hospitality and store amenities to create unique experiences and act on Net Promoter Score (NPS) performance and client feedback.
• Connect with your client’s wardrobe to ‘style them’

Experience

Required:

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving Commercial results.
• Ability to connect with the client
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Ability to work with a diverse client base.
• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
• Must have authorization to work in the United States or in the country where the position is based.

Desired:

• A college/university degree.
• Proficiency in multiple languages.

The hiring range for this position is $20.57 - $27.83 per hour. The rate of pay offered will be dependent upon candidates' relevant skills and experience. This role is eligible for applicable sales commission.