Client Advisor Contact Centre, Full-Time, Toronto Bloor Street

LVMH Group; Toronto; On-site; CAD 28,000 - 39,000; Full time

Job summary

Tiffany & Co. in Toronto is seeking a Client Advisor for the Contact Centre to deliver the Tiffany Experience across phone, email, and live chat while embodying the brand in every client interaction. You will contribute to luxury service goals, support sales targets, and collaborate with store teams.

Experience in luxury client service and fluent communication are essential; Salesforce is a plus. This full-time role requires authorization to work in Canada and is based in store on Toronto’s

Qualifications

• Experience in luxury client service with a client-centric mindset.
• Excellent verbal and written communication skills, high energy, and passion.
• Proficiency with Salesforce is a strong asset.
• Authorization to work in Canada.

Responsibilities

• Be based in store, embodying the Tiffany brand in client interactions across channels.
• Deliver luxury, best-in-class client experience and address needs with elevated communication.
• Achieve client service goals and support commercial sales targets.
• Provide proactive product recommendations and build long-term relationships.
• Ensure compliance with policies and maintain brand integrity.

Job description

Client Advisor Contact Centre, Full-Time, Toronto Bloor Street

We believe in the power of delivering the Tiffany Experience to each and every client, where every interaction is an opportunity to make a lasting impression through connection and discovery.

Being a part of Tiffany & Co. means being part of a collective vision aligning extraordinary jewels, exceptional craftsmanship, and unwavering commitment to corporate sustainability. We are proud to be a part of an organization that cherishes its rich heritage, while embracing relentless change for the better.

At Tiffany, we uphold the highest standards and live our values in our day-to-day work. Together, we carry on a legacy that transcends time, inspiring others with our remarkable blend of innovation and service excellence.

As a Tiffany Client Advisor, Contact Centre you will:

• Be based in store, holding the critical position of embodying the Tiffany brand in each and every client interaction, responsible for delivering luxury best-in-class client experience across multiple contact channels by listening to each client personal needs and addressing it through elevated and authentic communication.
• Be an excellent communicator and brand ambassador with passion for Tiffany conveyed in every conversation and lay out the foundation for building long-term client loyalty.
• Responsible for achieving and exceeding client service goals and commercial sales targets.
• Deliver elevated, positive, and high-energy client experience aligned with Tiffany core brand values and integrity, across phone, email, and live chat channels
• Consistently deliver luxury outstanding service to resolve client issues effectively and with empathy
• Escalate issues diligently to ensure prompt and client-centric resolution
• Initiate proactive, elevated, and relevant product recommendations for the client
• Demonstrate and share with clients brand awareness, storytelling, and product knowledge to drive conversion and satisfaction
• Get to know the clients and make a personal connection, collect relevant information that will support longer-term relationship building
• Ensure compliance with all policies and processes at all time
• Communicate with passion and authenticity, use elevated verbal and written language
• Meet and exceed client, service, and commercial goals

Experience

Required:

Experience in luxury client service (retail, travel, hospitality) and a client-centric mindset

Excellent verbal and writing communication skills, high energy, and passion

Strong computer experience working on multiple software platforms

Ability to multitask, handling phone, email, and live chat communications

Flexibility to work varied schedule, including days, nights, weekends, and holidays

Must have authorization to work in Canada

Proficiency with Salesforce is a strong asset

The hiring range for this position is $20.57 - $27.83. The rate of pay offered will be dependent upon candidates’ relevant skills and experience. This role is also eligible for sales commission.

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations.
As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.