Client Advisor Contact Centre, Full-Time, Toronto Bloor Street

Tiffany & Co.; Toronto; On-site; CAD 29,000 - 39,000; Full time

Benefits offered by this job

Sales commission

Job summary

Tiffany & Co. is seeking a Client Advisor, Contact Centre in Toronto to deliver the Tiffany experience across in-store and digital channels. You will listen to client needs and respond with elevated, authentic communication to build lasting relationships.

You will drive client satisfaction, meet service and sales targets, and present product opportunities with timeliness and care, reflecting Tiffany's values and standards.

Qualifications

• Experience in luxury client service across retail/travel/hospitality.
• Excellent verbal and written communication skills, high energy and passion.
• Strong computer experience and ability to multitask across channels (phone, email, live chat).
• Authorization to work in Canada and flexibility to work varied schedule.

Responsibilities

• Be based in store, embodying the Tiffany brand in client interactions across channels.
• Deliver luxury, best-in-class client experience and build long-term loyalty.
• Achieve and exceed client service goals and commercial sales targets.
• Provide elevated service via phone, email, and live chat, with empathy and accuracy.
• Recommend relevant products and know the Tiffany brand, driving conversion.

Skills

Luxury client service

Excellent communication

Multitasking

Sales mindset

Tools

Salesforce

Job description

Job Description

Overview

We believe in the power of delivering the Tiffany Experience to each and every client, where every interaction is an opportunity to make a lasting impression through connection and discovery.

Being a part of Tiffany & Co. means being part of a collective vision aligning extraordinary jewels, exceptional craftsmanship, and unwavering commitment to corporate sustainability. We are proud to be a part of an organization that cherishes its rich heritage, while embracing relentless change for the better.

At Tiffany, we uphold the highest standards and live our values in our day-to-day work. Together, we carry on a legacy that transcends time, inspiring others with our remarkable blend of innovation and service excellence.

As a Tiffany Client Advisor, Contact Centre you will:

• Be based in store, holding the critical position of embodying the Tiffany brand in each and every client interaction, responsible for delivering luxury best-in-class client experience across multiple contact channels by listening to each client personal needs and addressing it through elevated and authentic communication.
• Be an excellent communicator and brand ambassador with passion for Tiffany conveyed in every conversation and lay out the foundation for building long-term client loyalty.
• Responsible for achieving and exceeding client service goals and commercial sales targets.
• Deliver elevated, positive, and high-energy client experience aligned with Tiffany core brand values and integrity, across phone, email, and live chat channels
• Consistently deliver luxury outstanding service to resolve client issues effectively and with empathy
• Escalate issues diligently to ensure prompt and client-centric resolution
• Initiate proactive, elevated, and relevant product recommendations for the client
• Demonstrate and share with clients brand awareness, storytelling, and product knowledge to drive conversion and satisfaction
• Get to know the clients and make a personal connection, collect relevant information that will support longer-term relationship building
• Ensure compliance with all policies and processes at all time
• Communicate with passion and authenticity, use elevated verbal and written language
• Meet and exceed client, service, and commercial goals

Experience

• Experience in luxury client service (retail, travel, hospitality) and a client-centric mindset
• Excellent verbal and writing communication skills, high energy, and passion
• Strong computer experience working on multiple software platforms
• Ability to multitask, handling phone, email, and live chat communications
• Flexibility to work varied schedule, including days, nights, weekends, and holidays
• Must have authorization to work in Canada
• Proficiency with Salesforce is a strong asset

The hiring range for this position is $20.57 - $27.83. The rate of pay offered will be dependent upon candidates’ relevant skills and experience. This role is also eligible for sales commission.