Luxury Auto Service Advisor: Drive Loyalty & Growth

Plaza Kia; Vancouver; On-site; CAD 60,000 - 100,000; Full time

Benefits offered by this job

Company events

Employee assistance program

Extended health care

Store discount

Vision and dental care

Semi-Annual Team Buildings

Job summary

Brian Jessel BMW in Vancouver is seeking a Service Advisor to be the first point of contact for the Service Department. You will navigate technical knowledge with clear communication while cultivating clients through exceptional service.

The role requires 3-5 years in automotive service, luxury brand experience preferred, and strong teamwork. Competitive pay and full-time benefits accompany a Monday–Saturday schedule.

Qualifications

• 3 - 5 years of experience in the automotive field in a similar position; luxury brand experience is preferred.
• Experience with Reynolds and Reynolds program an asset.
• Strong communication and customer service skills.

Responsibilities

• Build strong relationships with clients and retain their business long term.
• Maintain a high level of grooming, hygiene, and professional appearance.
• Assist in facilitating a welcoming atmosphere when greeting clients.
• Providing efficient and accurate coordination before and during customer appointments.
• Accurately record information and data into Dealer Management System.
• Review customers history and consult on previously recommended repairs.
• Perform quotations based on previous recommendations and future maintenance.
• Active walk arounds, review and pre-qualify appointments.
• Creating Customer repair orders using accurate and detailed information from the client.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
• Provide Informed recommendations factoring in Safety, Reliability and Cost Effectiveness.
• Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, required parts and job completion times.
• Explanation of billing post vehicle servicing to explain all work performed and provide future work recommendations with the ability to communicate complex concepts clearly.
• Provide the Ultimate Customer Experience resulting in customer loyalty and everlasting relationships.

Skills

Customer service

Communication

Time management

Teamwork

Tools

Reynolds and Reynolds

Job description

Brian Jessel BMW in Vancouver is seeking a Service Advisor to be the first point of contact for the Service Department. You will navigate technical knowledge with clear communication while cultivating clients through exceptional service.

The role requires 3-5 years in automotive service, luxury brand experience preferred, and strong teamwork. Competitive pay and full-time benefits accompany a Monday–Saturday schedule.