Auto Service Advisor: Customer Care & Estimates

Dueck Auto Group; Vancouver; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Extended health and dental benefits

Job summary

Dueck Auto Group in Vancouver, BC is seeking a dedicated Service Advisor to join our busy service departments at multiple Vancouver locations. You will meet with customers to determine service needs, provide accurate estimates, and keep them informed on progress to ensure a positive experience.

The ideal candidate has 1–2 years of automotive service advisor experience, strong communication and math skills for precise estimates, and a valid BC Class 5 license.

Qualifications

• 1–2 years of service consultant/advisor experience in the automotive industry.
• Technical vehicle knowledge is required.
• Valid BC driver’s license class 5 with a clean driving record.

Responsibilities

• Greet customers and determine service needs.
• Prepare and explain detailed cost and time estimates for repairs.
• Send clear work orders to technicians scheduling.
• Explain vehicle issues and recommended repairs to customers.
• Track progress and update customers on ETA and status.
• Follow up post-service to ensure satisfaction and gather feedback.
• Handle conflicts or complaints professionally and escalate when needed.

Skills

Communication skills

Interpersonal skills

Organizational skills

Translate technical info

Problem-solving

Teamwork

Independence

Job description

Dueck Auto Group in Vancouver, BC is seeking a dedicated Service Advisor to join our busy service departments at multiple Vancouver locations. You will meet with customers to determine service needs, provide accurate estimates, and keep them informed on progress to ensure a positive experience.

The ideal candidate has 1–2 years of automotive service advisor experience, strong communication and math skills for precise estimates, and a valid BC Class 5 license.