LTL Dispatcher: Real-Time Ops & Customer Care

Topaz Transport inc.; Hammonds Plains; On-site; CAD 42,000 - 62,000; Full time

Job summary

Topaz Transport Inc. in Hammonds Plains, NS is seeking an LTL Dispatcher to coordinate Less-Than-Truckload freight across Canada and the United States.

You will work with drivers, customers, carriers, and the operations team to ensure on-time shipments and service commitments. The ideal candidate has 1+ year of dispatch or logistics experience, strong organizational and communication skills, and familiarity with transportation management systems.

Qualifications

• Minimum 1 year of experience in transportation, logistics, dispatch, or related field.
• Strong understanding of freight transportation and dispatch operations.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Responsibilities

• Coordinate and dispatch LTL freight movements across Canada and the United States.
• Plan pickups and deliveries involving multiple shipments and stops.
• Monitor, track, and trace shipments; provide timely status updates.
• Communicate with drivers, customers, carriers, terminals, and the operations team.
• Ensure shipment and load information is entered accurately into the system.
• Coordinate schedules and respond to changes, delays, and operational issues in real time.
• Identify and resolve potential service or documentation issues before they escalate
• Assist with margin tracking, data entry, and general brokerage and operational support.
• Maintain accurate shipment records and documentation.
• Provide professional customer service throughout the shipping process.
• Support the Operations Manager in maintaining efficient and on-time service.

Skills

Dispatch experience

Freight operations

Organizational skills

Communication skills

Customer service

TMS familiarity

Tools

TMS software

Job description

Topaz Transport Inc. in Hammonds Plains, NS is seeking an LTL Dispatcher to coordinate Less-Than-Truckload freight across Canada and the United States.

You will work with drivers, customers, carriers, and the operations team to ensure on-time shipments and service commitments. The ideal candidate has 1+ year of dispatch or logistics experience, strong organizational and communication skills, and familiarity with transportation management systems.