LTL Dispatcher

Topaz Transport inc.; Hammonds Plains; On-site; CAD 42,000 - 62,000; Full time

Job summary

Topaz Transport Inc. in Hammonds Plains, NS is seeking an LTL Dispatcher to coordinate Less-Than-Truckload freight across Canada and the United States.

You will work with drivers, customers, carriers, and the operations team to ensure on-time shipments and service commitments. The ideal candidate has 1+ year of dispatch or logistics experience, strong organizational and communication skills, and familiarity with transportation management systems.

Qualifications

• Minimum 1 year of experience in transportation, logistics, dispatch, or related field.
• Strong understanding of freight transportation and dispatch operations.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Responsibilities

• Coordinate and dispatch LTL freight movements across Canada and the United States.
• Plan pickups and deliveries involving multiple shipments and stops.
• Monitor, track, and trace shipments; provide timely status updates.
• Communicate with drivers, customers, carriers, terminals, and the operations team.
• Ensure shipment and load information is entered accurately into the system.
• Coordinate schedules and respond to changes, delays, and operational issues in real time.
• Identify and resolve potential service or documentation issues before they escalate
• Assist with margin tracking, data entry, and general brokerage and operational support.
• Maintain accurate shipment records and documentation.
• Provide professional customer service throughout the shipping process.
• Support the Operations Manager in maintaining efficient and on-time service.

Skills

Dispatch experience

Freight operations

Organizational skills

Communication skills

Customer service

TMS familiarity

Tools

TMS software

Job description

Topaz Transport Inc. is a fast-growing Canadian transportation and logistics company providing reliable freight solutions across Canada and the United States. With a modern fleet and a dedicated operational team, we specialize in efficient, on-time deliveries and are committed to providing exceptional service to our customers.

We value growth, continuous improvement, and long-term partnerships with both our clients and our team members. Joining Topaz Transport Inc. means becoming part of a stable and ambitious company where you can develop your skills, take on new challenges, and grow professionally.

Job Overview

We are looking for an LTL Dispatcher to join our team. In this role, you will coordinate Less-Than-Truckload (LTL) freight operations, including pickups, deliveries, and the movement of multiple shipments across Canada and the United States.

You will work closely with drivers, customers, carriers, and the operations team to ensure freight is dispatched efficiently, shipments are properly coordinated, and service commitments are met.

Responsibilities

• Coordinate and dispatch LTL freight movements across Canada and the United States
• Plan and coordinate pickups and deliveries involving multiple shipments and stops
• Monitor, track, and trace shipments and provide timely status updates
• Communicate with drivers, customers, carriers, terminals, and the operations team
• Ensure shipment and load information is entered accurately into the system
• Coordinate schedules and respond to changes, delays, and operational issues in real time
• Identify and resolve potential service or documentation issues before they escalates
• Assist with margin tracking, data entry, and general brokerage and operational support
• Maintain accurate shipment records and documentation
• Provide professional customer service throughout the shipping process
• Support the Operations Manager in maintaining efficient and on-time service

Requirements

• Minimum 1 year of experience in transportation, logistics, dispatch, or a related field
• Previous LTL dispatch experience is an asset
• Good understanding of freight transportation and dispatch operations
• Strong organizational and multitasking skills
• Ability to work in a fast-paced environment and quickly respond to changing priorities
• Excellent communication and interpersonal skills
• Strong problem-solving skills and attention to detail
• Customer-focused approach and ability to maintain professional relationships with customers, carriers, and drivers
• Comfortable working with transportation management systems and data entry