Dispatch Manager

TransAm Carriers Inc.; Canada; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

TransAm Carriers Inc. in Concord, Ontario, is seeking a dispatch leader to own the entire dispatch floor across multiple desks.

You will drive on-time pickup/delivery performance, optimize cross-desk coordination and improve driver experience through decisive dispatch management. The role requires prior experience managing dispatchers, deep cross-border knowledge, and comfort with our in-house TMS and live truck visibility.

Qualifications

• Must have managed dispatchers, not only dispatched.
• Cross-border experience: customs, bonded moves, border timing.

Responsibilities

• Own and run the entire dispatch floor and ensure coverage across desks.
• Drive service performance: on-time pickups/deliveries and ETA honesty.
• Coordinate desk interactions to optimize planning and avoid handoffs at seams.
• Improve driver experience by effective dispatch decisions.
• Collaborate with sales, safety and shop to ensure feasible commitments.

Skills

Managed dispatchers

Cross-border experience

Data & systems literacy

TMS familiarity

Tools

TMS

Job description

About the role

Transam Carriers runs 120+ trucks out of Concord, Ontario — cross-border LTL and truckload, our own customs desk, our own cross-dock.

Our dispatch runs as several desks: East Coast LTL and express, East Coast full truckload, western long-haul, Midwest and Chicago short-haul, and city. Each desk is strong on its own. Nobody owns all of them.

That is the job. You would run the entire dispatch floor.

What you would own

• Every dispatch desk and the dispatchers on them — coverage, standards, escalation, who is on call
• Service performance: on-time pickup and delivery, and the honesty of the ETAs we give customers
• How the desks work with each other rather than around each other — today each desk plans its own trucks, and the company pays for that at the seams
• Driver experience on the operations side. Dispatch decisions are the biggest single factor in whether a driver stays
• The working relationship with sales, safety and the shop, so commitments made are commitments that can be run

What we are looking for

• You have managed dispatchers, not only dispatched. We need someone who can take the desk off other people, not add another person to it
• Cross-border experience: customs, bonded moves, border timing, and what actually happens when a truck is held
• You can hold a standard without burning out the room. Dispatch is a high-turnover seat and we would rather fix that than keep refilling it
• Comfortable with systems and data — we run our own TMS and you will have live visibility into every truck

What we offer

• A real mandate. This role exists because the floor needs an owner, and you would be it
• Direct line to ownership
• Modern tooling — live GPS, our own dispatch and tracing systems, and a team that builds what operations actually asks for
• Based at our Concord terminal

How we hire

We use an AI phone screen for the first conversation on some roles — you will be told before it starts, and a person makes every hiring decision.

Pay: Depends on qualification

Canada / US cross-border lanes.