Loyalty & Retention Strategist (12-Month Contract)

DECIEM | THE ABNORMAL BEAUTY COMPANY; Toronto; On-site; CAD 90,000 - 95,000; Full time

Job summary

A leading beauty company in Toronto seeks a Loyalty & Retention Manager to develop strategies that enhance customer loyalty and reduce churn. This 12-month contract role involves managing the loyalty program, analyzing customer data, and collaborating with multiple teams. Candidates should have over three years of experience in CRM, proven data analysis skills, and proficiency in tools like Salesforce. Join us to help shape the future of beauty by fostering long-term brand loyalty.

Qualifications

• 3+ years of experience in CRM, loyalty programming, and retention marketing.
• Proven ability to analyze customer data for effective retention strategies.
• Demonstrated experience in managing customer loyalty programs.

Responsibilities

• Develop and manage customer retention strategies to enhance loyalty.
• Design and optimize the customer loyalty program.
• Analyze customer data and purchase behaviors to inform strategies.
• Implement targeted loyalty campaigns to keep customers engaged.
• Collaborate with various teams for a consistent customer experience.
• Track KPIs on retention initiatives and report effectiveness.
• Identify opportunities to improve customer onboarding processes.
• Stay updated on industry trends and best practices.

Skills

CRM experience

Data analysis

Customer loyalty management

Targeted marketing campaigns

Analytical thinking

Excellent communication skills

Tools

Salesforce

Google Analytics

Tableau

Job description

A leading beauty company in Toronto seeks a Loyalty & Retention Manager to develop strategies that enhance customer loyalty and reduce churn. This 12-month contract role involves managing the loyalty program, analyzing customer data, and collaborating with multiple teams. Candidates should have over three years of experience in CRM, proven data analysis skills, and proficiency in tools like Salesforce. Join us to help shape the future of beauty by fostering long-term brand loyalty.