Logistics - Supervisor, Operations

DB Mobility Logistics AG; Brampton; On-site; CAD 45,000 - 60,000; Full time

Job summary

A logistics company is seeking a Warehouse Operations Supervisor in Brampton. The role involves managing daily warehouse operations, ensuring inventory integrity, and providing leadership to associates. Candidates are expected to demonstrate strong organizational skills, safety compliance, and effective customer service.

Qualifications

• Experience in warehouse operations and managing associates.
• Strong focus on safety and customer service.
• Ability to analyze performance and implement improvements.

Responsibilities

• Oversee daily warehouse activities including shipping and receiving.
• Ensure compliance with safety and operational policies.
• Lead initiatives for productivity and process improvements.

Skills

Inventory Management

Leadership

Safety Compliance

Customer Service

Tools

MHE

Scanners

Printers

PCs

Job description

Position Description Summary

Reporting to the Site Manager and/or Operations Manager, the successful candidate will be responsible for the effective operation of all assigned shift and warehouse activities, including picking, shipping, and receiving.

Principal Accountabilities

Customer

• Ensures inventory integrity through timely and accurate receiving, picking, shipping, and inventory management.

• Executes daily customer/vendor contract requirements and identifies accessorial activities, ensuring necessary documentation.
• Provides a professional environment in interactions with external customers such as drivers, dispatchers, and customer representatives.
• Establishes, maintains, and promotes high standards of customer service.

Associate

• Organizes and leads initiatives to improve productivity, focusing first on effectiveness by refining processes, then on efficiency of associates’ work.
• Ensures associates have proper access to necessary tools and that these tools are routinely inspected and maintained (e.g., MHE, scanners, printers, PCs).
• Communicates and implements changes as directed.
• Ensures health and safety compliance in accordance with company policies.
• Provides leadership by establishing clear expectations and demonstrating high standards of work practices and safety-conscious behavior.
• Supervises all staff under your direct or indirect control.
• Ensures efficient utilization of all resources.
• Continuously monitors shift performance and activities using KPIs, with a primary focus on cost control.
• Communicates, enforces, and applies company policies (operational, safety, regulatory, administrative).

Process

• Plans, manages, and adjusts daily workload and staffing to minimize unplanned overtime.
• Maximizes quality and productivity by understanding job standards; evaluates performance variances to identify root causes and corrective actions.
• Participates in completing workshop action plans, projects, and sharing/implementing best practices.
• Collaborates with other sites to share safety initiatives, processes, and best practices.
• Performs administrative duties as required to ensure daily KPI performance is achieved.