Logistics Operations Coordinator

Hecny Transportation Canada; Vancouver; On-site; CAD 75,000 - 85,000; Full time

Benefits offered by this job

On-site workplace

Job summary

Hecny Canada is seeking a hands-on Logistics Operations Coordinator to manage international and domestic shipments, ocean freight, trucking, warehousing and distribution from Vancouver. The role connects customers, carriers, customs providers and internal teams to ensure accurate, timely shipments and thorough documentation.

The position is full-time and on-site with a senior-level track for experienced candidates.

Qualifications

• 2+ years in freight forwarding or logistics operations
• Experience with ocean import/export and warehousing
• Cross-border Canada–USA logistics experience is an asset
• Strong organization and communication skills

Responsibilities

• Coordinate ocean import and export shipments, bookings, vessel schedules, documentation, customs status follow-up, pickup and delivery arrangements
• Coordinate domestic shipments and cross-border Canada–USA trucking requests, appointments and shipment tracking
• Arrange warehouse coordination and last-mile deliveries; maintain accurate inventory and cargo movement records
• Maintain complete shipment files and accurate operation system records, shipping documents and correspondence
• Verify charges against rates and prepare information for billing
• Provide proactive shipment updates and respond to customers and partners
• Escalate delays or issues to the Commercial Manager for resolution

Skills

Ocean freight operations

Warehousing & distribution

Cross-border trucking

Customer service

Communication

Time management

Bilingual English/Mandarin

MS Outlook

Excel

Tools

Freight forwarding software

WMS system

Job description

Logistics Operations Coordinator / Senior-Level Opportunity

Commercial Team | Reporting to the Commercial Manager

Employment: Full-time | Workplace: On-site

About the opportunity

Hecny Canada is seeking a hands-on logistics operations professional to coordinate international and domestic shipments, ocean freight import/export, trucking, warehousing and distribution. The role connects customers, overseas agents, carriers, trucking companies, customs providers, warehouses and internal teams to keep shipments accurate, timely and well documented.

The position level is flexible. Experienced professionals may be considered for a senior-level position, with the final title and responsibilities aligned to relevant experience and mutual fit. A senior title does not automatically imply people-management responsibilities. More experienced candidates are welcome; there is no upper experience limit.

Annual base salary (CAD), based on the level at which the candidate is hired:

• Junior Coordinator: CAD $48,000–$55,000 per year.


• Senior Logistics Specialist: CAD $75,000–$85,000 per year.

The final position level and base salary within the applicable band will be determined by relevant experience, demonstrated capabilities and the agreed scope of responsibilities. Senior-level candidates remain welcome; a senior title does not automatically imply people-management responsibilities.

Key responsibilities

• Coordinate ocean import and export shipments, including bookings, vessel schedules, documentation, customs‑status follow‑up, pickup and delivery arrangements.


• Coordinate domestic and Canada–USA cross‑border trucking requests, appointments, equipment requirements and shipment tracking.


• Arrange cargo inbound/outbound movements, warehouse coordination and last‑mile deliveries; maintain accurate WMS inventory and cargo‑movement records.


• Maintain complete shipment files and accurate operational‑system records, shipping documents, schedules and correspondence.


• Verify operational charges against agreed rates, resolve discrepancies and prepare supporting information for timely billing.


• Provide proactive shipment updates, respond to customers and partners, and follow exceptions through to resolution.


• Escalate significant delays, service issues, unresolved costs and matters requiring commercial approval to the Commercial Manager.

Qualifications and skills

• Working knowledge of ocean freight import/export, warehousing and distribution operations.


• Working English and either Mandarin or Cantonese for day‑to‑day business communication; both Chinese languages are not required.


• 2+ years of freight forwarding, logistics, transportation or related operations experience preferred. More experienced and senior‑level candidates are encouraged to apply.


• Knowledge of domestic and Canada–USA cross‑border trucking is an asset.


• Strong organization, attention to detail, customer service, communication and follow‑through.


• Ability to coordinate multiple shipments and priorities and work with overseas agents across time zones.


• Proficiency in Microsoft Outlook and Excel; freight forwarding or transportation management system experience is preferred.