Operations - Logistics Coordinator

Canada Cartage Group; Surrey; Remote; CAD 42,000 - 65,000; Full time

Job summary

Canada Cartage Group is seeking a Logistics Coordinator to oversee daily shipment operations, ensuring timely, accurate, and cost-effective freight movement. You will handle orders, schedule pickups, coordinate with customers and carriers, negotiate rates, monitor shipments, and resolve operational issues.

This remote role supports billing inquiries, shipment discrepancies, and claims while maintaining strong communication and customer service standards.

Qualifications

• Experience in logistics, transportation, freight brokerage, dispatch, or supply chain operations.
• Experience with LTL and FTL shipments is an asset.
• Knowledge of transportation management systems (TMS), shipment tracking, and freight documentation.

Responsibilities

• Receive, review, and enter customer shipment orders into the transportation management system (TMS), ensuring accuracy and completeness.
• Schedule and confirm pickup and delivery appointments with customers, carriers, warehouses, and distribution centres.
• Coordinate and monitor LTL and FTL shipments, providing timely updates on shipment status, delays, and delivery progress.
• Communicate with customers and carriers to resolve scheduling issues, service disruptions, and other operational concerns.
• Source and coordinate qualified carriers, negotiate competitive transportation rates, and confirm equipment and capacity requirements.
• Prepare customer transportation quotes and verify pricing, carrier costs, and additional charges.
• Assist with overage, shortage, and damage (OSD) investigations by gathering documentation and coordinating resolutions.
• Support billing by verifying shipment details, rates, proof of delivery (POD), and resolving invoice discrepancies.
• Maintain accurate shipment records and documentation while managing multiple priorities and deadlines.

Skills

Logistics operations

Dispatch experience

Freight brokerage

TMS knowledge

Shipment tracking

Freight documentation

Customer service

Negotiation

Problem solving

MS Office

Tools

TMS

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Position Summary

The Logistics Coordinator is responsible for coordinating daily shipment operations to ensure the timely, accurate, and cost-effective movement of freight. This role involves processing shipment orders, scheduling pickup and delivery appointments, coordinating with customers and carriers, negotiating rates, monitoring shipments, and resolving operational issues. You will also support billing inquiries, shipment discrepancies, and claims while maintaining strong communication and customer service standards.

Location: Remote (5355 152 St. 105, Surrey BC)

Schedule: Monday-Friday 8:30-17:30

What You Will Do

• Receive, review, and enter customer shipment orders into the transportation management system (TMS), ensuring accuracy and completeness.

• Schedule and confirm pickup and delivery appointments with customers, carriers, warehouses, and distribution centres.

• Coordinate and monitor LTL and FTL shipments, providing timely updates on shipment status, delays, and delivery progress.

• Communicate with customers and carriers to resolve scheduling issues, service disruptions, and other operational concerns.

• Source and coordinate qualified carriers, negotiate competitive transportation rates, and confirm equipment and capacity requirements.

• Prepare customer transportation quotes and verify pricing, carrier costs, and additional charges.

• Assist with overage, shortage, and damage (OSD) investigations by gathering documentation and coordinating resolutions.

• Support billing by verifying shipment details, rates, proof of delivery (POD), and resolving invoice discrepancies.

• Maintain accurate shipment records and documentation while managing multiple priorities and deadlines.

What You'll Bring

• Previous experience in logistics, transportation, freight brokerage, dispatch, or supply chain operations.

• Experience with LTL and FTL shipments is an asset.

• Knowledge of transportation management systems (TMS), shipment tracking, and freight documentation.

Along with the following Skills & Competencies:

• Strong verbal and written communication skills.

• Excellent attention to detail and organizational skills.

• Strong customer service, negotiation, and problem-solving abilities.

• Proficient in Microsoft Office programs, particularly Word, Excel, and Outlook.

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

• Ability to work independently and collaboratively with customers, carriers, and internal teams.

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