Logistics - Dispatcher

Salit Steel; Niagara Falls; On-site; CAD 52,000 - 72,000; Full time

Job summary

Salit Steel is seeking a Dispatcher for our Niagara Falls, ON site. The role coordinates outbound/return transportation with the Logistics Supervisor, ensuring accurate records and timely material movement.

The candidate must be organized, detail-oriented, and customer-focused, with strong communication and safety compliance. It is a full-time onsite position based at 7771 Stanley Ave, Niagara Falls, with 9:00 AM–6:00 PM hours and flexibility as needed.

Qualifications

• 2+ years in transportation or related field required.
• Experience with ERP systems preferred.
• Knowledge of trucking processes is a strong asset.
• Experience with dispatching and basic bookkeeping is preferred.
• High school diploma or GED equivalent required.

Responsibilities

• Collaborate with the Logistics Supervisor to plan, review, and adjust transportation schedules daily.
• Act as a liaison between departments to ensure transportation support aligns with customer service objectives.
• Provide support to the dispatch function as required.
• Assist in executing all daily logistics activities in coordination with the Logistics Supervisor.
• Communicate and enforce company policies and regulations as outlined in the Driver’s Handbook and MTO guidelines.
• Support and respond to internal and external customer needs, including driver issues, sales inquiries, and service concerns.
• Review and verify transportation documentation (Bills of Lading, pre-trip inspections, training documents) for accuracy and compliance.
• Perform data entry tasks related to fleet and driver documentation.
• Complete additional duties assigned by the Logistics Supervisor.

Skills

Logistics Coordination

Customer Service

Communication

Problem Solving

Time Management

Education

High School Diploma

Tools

Microsoft Office

ERP Systems

Job description

Job Description

Posted Wednesday, August 26, 2026 at 4:00 AM | Expires Thursday, October 1, 2026 at 3:59 AM

Position Summary

The Dispatcher is responsible for supporting the day-to-day coordination and administration of Salit Steel’s transportation and fleet operations. Working closely with the Logistics Supervisor, the Dispatcher helps coordinate outbound and return transportation activities, communicate effectively with drivers and internal departments, maintain accurate transportation records, and support the safe, efficient, and timely movement of materials.

The Dispatcher serves as an important point of contact between drivers, Logistics, Sales, Operations, and other internal departments, helping to ensure transportation requirements are clearly communicated, and operational issues are addressed promptly.

The successful candidate will be highly organized, detail-oriented, customer-focused, and comfortable working in a fast-paced environment where priorities can change throughout the day. The Dispatcher must demonstrate sound judgment, strong communication skills, and a commitment to safety, regulatory compliance, and company policies.

We are currently recruiting for an open position within our organization. This is a full-time, onsite role based in Niagara Falls (7771 Stanley Ave, Niagara Falls). The standard hours for the Dispatcher are 9:00 AM to 6:00 PM, however, flexibility in work hours is required to meet operational needs.

Position Functions

• Collaborate with the Logistics Supervisor to plan, review, and adjust transportation schedules and activities daily.
• Act as a liaison between departments to ensure seamless transportation support and alignment with customer service objectives.
• Provide support to the dispatch function as required.
• Assist in executing all daily logistics activities in coordination with the Logistics Supervisor.
• Communicate and enforce company policies, procedures, and regulations as outlined in the Driver’s Handbook and per Ministry of Transportation (MTO) guidelines.
• Support and respond to internal and external customer needs, including driver issues, sales inquiries, and service concerns.
• Review and verify transportation documentation (e.g., Bills of Lading, pre-trip inspections, training documents) for accuracy and compliance.
• Perform data entry tasks related to fleet and driver documentation.
• Complete additional duties assigned by the Logistics Supervisor.

Working Conditions

• 40+ hours per week in a fast-paced office environment.
• Continuous computer use required.
• Occasional exposure to external weather conditions and loud industrial noise.

Core Competencies

• Customer Focus
• Effective Communication
• Energy and Stress Management
• Ethics and Integrity
• Time Management
• Quality Orientation
• Results-Driven
• Proficiency in Microsoft Office Suite
• Understanding and Enforcement of Regulatory Compliance (MTO, internal policies)
• Attention to Detail

Preferred Qualifications

• High school diploma or GED equivalent
• Experience With ERP Systems
• Minimum of 2 years of experience in transportation or a related field
• Knowledge of trucking processes is a strong asset
• Experience with dispatching and basic bookkeeping is preferred

Salit Steel is committed to inclusive, barrier-free recruitment and selection processes

and work environments. We will accommodate the needs of applicants under the

Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities

Act (AODA) throughout all stages of the recruitment and selection process.

Please advise us if you require accommodation throughout this process.