Logistics Customer Care Specialist

challenger; Vaughan; On-site; CAD 50,000 - 55,000; Full time

Job summary

Canada Drayage Inc. (CDI) is seeking a Customer Service Representative to be the first contact for customers from booking through transit to delivery and return of equipment. You will collaborate with internal teams to ensure superior service and timely updates on shipments in a fast-paced environment.

The role is onsite, Monday–Friday 9:00am–5:00pm, temporary until December 31, 2027, offering a salary range of $50,000–$55,000 with opportunities to grow within the Fastfrate Group.

Qualifications

• Secondary school diploma is required.
• 1–2 years of prior work experience in a Customer Service role.
• Experience in the transportation industry is an asset.
• Commitment to customer satisfaction and a customer-focused mentality.
• Strong computer skills and proficiency with typical office software.
• Excellent communication skills and strong organizational abilities.
• Creative, proactive problem-solving and a cooperative team mindset.

Responsibilities

• Email and phone communication with external customers, shippers and consignees, and internal partners (Dispatch, Planners, Sales, Management).
• Book pickup and delivery appointments and scheduling as needed.
• Notify customers of late arrivals and track loads.
• Trace loads and coordinate updates across stakeholders.
• Enter orders via EDI or manual entry and capture pickup/delivery times.
• Provide information and weekly reports via portals and systems.
• Troubleshoot issues including rescheduling and cancellations.

Education

Secondary school diploma

Job description

Canada Drayage Inc. (CDI) is seeking a Customer Service Representative to be the first contact for customers from booking through transit to delivery and return of equipment. You will collaborate with internal teams to ensure superior service and timely updates on shipments in a fast-paced environment.

The role is onsite, Monday–Friday 9:00am–5:00pm, temporary until December 31, 2027, offering a salary range of $50,000–$55,000 with opportunities to grow within the Fastfrate Group.