Contract Customer Service Representative - CDI (Toronto)

challenger; Vaughan; On-site; CAD 50,000 - 55,000; Full time

Job summary

Canada Drayage Inc. (CDI) is seeking a Customer Service Representative to be the first contact for customers from booking through transit to delivery and return of equipment. You will collaborate with internal teams to ensure superior service and timely updates on shipments in a fast-paced environment.

The role is onsite, Monday–Friday 9:00am–5:00pm, temporary until December 31, 2027, offering a salary range of $50,000–$55,000 with opportunities to grow within the Fastfrate Group.

Qualifications

• Secondary school diploma is required.
• 1–2 years of prior work experience in a Customer Service role.
• Experience in the transportation industry is an asset.
• Commitment to customer satisfaction and a customer-focused mentality.
• Strong computer skills and proficiency with typical office software.
• Excellent communication skills and strong organizational abilities.
• Creative, proactive problem-solving and a cooperative team mindset.

Responsibilities

• Email and phone communication with external customers, shippers and consignees, and internal partners (Dispatch, Planners, Sales, Management).
• Book pickup and delivery appointments and scheduling as needed.
• Notify customers of late arrivals and track loads.
• Trace loads and coordinate updates across stakeholders.
• Enter orders via EDI or manual entry and capture pickup/delivery times.
• Provide information and weekly reports via portals and systems.
• Troubleshoot issues including rescheduling and cancellations.

Education

Secondary school diploma

Job description

Canada Drayage Inc. is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.

If you require an accommodation at any stage of the recruitment process, please contact us at [e-mail] and we will work with you to meet your needs.

CDI Company Profile:

Canada Drayage Inc. (CDI), part of the Fastfrate Group, is Canada's leading coast-to-coast drayage provider, supporting the efficient operation of Canada's ports, rail yards, and distribution centres.

CDI offers a dynamic, fast-paced environment with specialized equipment, diverse freight, and strong opportunities for professional career growth within a critical segment of the supply chain.

For individuals seeking a role where their work delivers immediate and measurable impact, CDI delivers.

Why you'll love working here:

• A workplace where you can learn, grow, and build your career
• A culture that encourages new ideas and continuous improvement
• Supportive leaders who provide guidance while giving you autonomy
• A team-focused environment
• A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan
• Support for professional memberships, training, and certifications

The Opportunity:

This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You'll work in a supportive environment that values collaboration, problem-solving, and continuous learning.

Role Summary:

Reporting to the Branch Manager, the Customer Service Representative is the first point of contact for CDI customers from the initial booking, throughout transit, and until freight has successfully delivered and empty returned. In addition, the Customer Service Representative interacts and communicates with internal partners to ensure the best possible customer service is provided from the start to end of transit for each customer's loads.

Hours of Work:

Monday to Friday, 9:00am - 5:00pm.

Work Arrangement:

On-site

Position Type:

Non-Union

Employment Status:

Temporary - until December 31st, 2027.

Compensation:

Salary Range: $50,000 - $55,000

Work Location & Environment:

9701 Hwy 50, Woodbridge, ON L4H 2G4

Office environment

Key Accountabilities:

In this role, you will:

• Email and phone communication to external customers, shippers and consignees, and internal partners such as Dispatch, Planners, Sales Representatives, and Management
• Book pickup and delivery appointments and schedule as required
• Notify external and internal customers of late arrival
• Trace loads
• Answer incoming calls and transfer appropriately
• Data enters orders via EDI or manually inputting into the system
• Enter pickup/delivery times once recording details pertaining to all departments and shipper, consignee and driver have been confirmed
• Supply accurate information/updates through online portals for various customers and weekly reporting
• Trouble shoot problems including rescheduling and cancellation of loads

Other Duties:

• Performs other duties as required

Qualifications

We're looking for someone who brings:

Education & Experience:

• Secondary school diploma
• 1-2 years of prior work experience in a Customer Service role

Skills & Attributes:

• Experience in the transportation industry is considered an asset.
• Commitment to customer satisfaction and a customer focused mentality.
• Strong computer skills.
• Excellent communication skills.
• Strong organizational skills and the ability to work on multiple tasks simultaneously.
• Creative and effective problem-solving ability.
• Well-organized, enthusiastic, professional and a positive team member.