Contract Customer Service Representative - CDI (Toronto)

Challenger Motor Freight Inc; Canada; Remote; CAD 50,000 - 55,000; Full time

Job summary

Canada Drayage Inc. is seeking a Customer Service Representative to be the first contact for CDI customers from initial booking through transit, to final delivery and return of empties. You will coordinate with Dispatch, Planners, Sales, and Management to ensure seamless service.

The role is on-site in Woodbridge, Ontario, with hours Monday to Friday, 9:00am–5:00pm. Temporary status until December 31, 2027, offering a $50,000–$55,000 salary range and a supportive team environment.

Qualifications

• Secondary school diploma.
• 1-2 years of prior work experience in a Customer Service role.
• Experience in the transportation industry is an asset.
• Commitment to customer satisfaction and a customer focused mentality.

Responsibilities

• Email and phone communication to external customers, shippers and consignees, and internal partners such as Dispatch, Planners, Sales Representatives, and Management.
• Book pickup and delivery appointments and schedule as required.
• Notify external and internal customers of late arrival.
• Trace loads and answer incoming calls; transfer appropriately.
• Data entry of orders via EDI or manual input into the system.
• Enter pickup/delivery times after details are confirmed with all departments and shipper/driver.
• Provide updates through online portals and weekly reporting; troubleshoot issues like rescheduling.

Skills

Customer service

Communication

Organization

Problem solving

Multitasking

Education

Secondary school diploma

Job description

Canada Drayage Inc. is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.

If you require an accommodation at any stage of the recruitment process, please contact us at [e-mail] and we will work with you to meet your needs.

CDI Company Profile

Canada Drayage Inc. (CDI), part of the Fastfrate Group, is Canada’s leading coast-to-coast drayage provider, supporting the efficient operation of Canada’s ports, rail yards, and distribution centres.

CDI offers a dynamic, fast-paced environment with specialized equipment, diverse freight, and strong opportunities for professional career growth within a critical segment of the supply chain.

For individuals seeking a role where their work delivers immediate and measurable impact, CDI delivers.

Why you’ll love working here

• A workplace where you can learn, grow, and build your career
• A culture that encourages new ideas and continuous improvement
• Supportive leaders who provide guidance while giving you autonomy
• A team-focused environment
• A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan
• Support for professional memberships, training, and certifications

The Opportunity

This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem-solving, and continuous learning.

Role Summary

Reporting to the Branch Manager, the Customer Service Representative is the first point of contact for CDI customers from the initial booking, throughout transit, and until freight has successfully delivered and empty returned. In addition, the Customer Service Representative interacts and communicates with internal partners to ensure the best possible customer service is provided from the start to end of transit for each customer’s loads.

Hours of Work

Monday to Friday, 9:00am - 5:00pm.

Work Arrangement

On-site

Position Type

Non-Union

Employment Status

Temporary – until December 31st, 2027.

Compensation

Salary Range: $50,000 - $55,000

Work Location & Environment

9701 Hwy 50, Woodbridge, ON L4H 2G4

Office environment

Key Accountabilities

In this role, you will:

• Email and phone communication to external customers, shippers and consignees, and internal partners such as Dispatch, Planners, Sales Representatives, and Management
• Book pickup and delivery appointments and schedule as required
• Notify external and internal customers of late arrival
• Trace loads
• Answer incoming calls and transfer appropriately
• Data enters orders via EDI or manually inputting into the system
• Enter pickup/delivery times once recording details pertaining to all departments and shipper, consignee and driver have been confirmed
• Supply accurate information/updates through online portals for various customers and weekly reporting
• Trouble shoot problems including rescheduling and cancellation of loads

Other Duties

• Performs other duties as required

Qualifications

Education & Experience

• Secondary school diploma
• 1-2 years of prior work experience in a Customer Service role

Skills & Attributes

• Experience in the transportation industry is considered an asset.
• Commitment to customer satisfaction and a customer focused mentality.
• Strong computer skills.
• Excellent communication skills.
• Strong organizational skills and the ability to work on multiple tasks simultaneously.
• Creative and effective problem-solving ability.
• Well-organized, enthusiastic, professional and a positive team member.