Dispatch & CSR Specialist - Logistics & Customer Success

Charger Logistics Inc; Brampton; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Salary

Healthcare Benefit Package

Career Growth

Job summary

Charger Logistics Inc. is seeking a logistics coordinator at our Brampton office to coordinate freight, manage customer relationships, and negotiate rates with carriers. This role emphasizes service quality, accuracy in documentation, and proactive risk communication.

Ideal candidates have 3+ years in trucking/dispatch, a supply chain background, and strong MS Office skills. Join a growing team committed to delivering reliable, on-time transportation solutions across North America.

Qualifications

• 3+ years of experience in trucking/dispatch.
• Educational background in Supply Chain Management or related field.
• Dedicated experience providing customer service in logistics.
• Knowledge of the transportation industry and North American geography is a plus.
• Positive attitude with good people skills.
• Proficiency with MS Office (Excel and Word).

Responsibilities

• Serve as the primary point of contact for customers, coordinating inbound and outbound freight to meet daily priorities and weekly transportation targets.
• Build and maintain strong relationships with customers, brokers, and carriers to address service risks and ensure timely communication.
• Analyze lane data, on-time performance and costs to negotiate rates with customers and third-party carriers.
• Communicate with customers, brokers, and carriers to resolve pricing, service levels, and documentation issues.
• Direct and organize logistics activities such as obtaining shipment rates, selecting 3PL partners, tracking shipments, and resolving discrepancies.
• Verify and troubleshoot shipping or customs documentation including PODs, BOL and carrier confirmations.
• Proactively communicate service risks to customers to provide proper resolution.

Skills

Dispatch experience

Customer service

MS Office

Transportation knowledge

Geography (NA)

Positive attitude

Education

Supply Chain background

Business background

Tools

MS Office (Excel/Word)

Job description

Charger Logistics Inc. is seeking a logistics coordinator at our Brampton office to coordinate freight, manage customer relationships, and negotiate rates with carriers. This role emphasizes service quality, accuracy in documentation, and proactive risk communication.

Ideal candidates have 3+ years in trucking/dispatch, a supply chain background, and strong MS Office skills. Join a growing team committed to delivering reliable, on-time transportation solutions across North America.