Logistics Coordinator >

Heritage Plus; Sainte-Catherine; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Logistics Coordinator to oversee daily operations and driver management in Sainte-Catherine. This role is pivotal in ensuring efficient delivery routes, maintaining health and safety standards, and providing excellent customer service. The ideal candidate will have a post-secondary education, bilingual skills in French and English, and experience in logistics or dispatching. Join a company committed to environmental sustainability and customer satisfaction, where your contributions will directly impact the efficiency and quality of services provided.

Benefits

Life Insurance

Disability Insurance

Employee Assistance Program

Flexible Health and Dental Benefits

Annual Incentive Plan

Defined Contribution Pension Plan

Educational Assistance Programs

Scholarship Programs

Qualifications

• 2-4 years of experience in distribution/logistics/dispatching required.
• Bilingual in French and English, with strong communication skills.

Responsibilities

• Manage daily tasks of drivers and ensure efficient delivery routes.
• Coordinate collection activities and maintain high customer satisfaction.

Skills

Communication Skills

Customer Service Orientation

Interpersonal Skills

Multitasking

Pressure Management

Education

Post-secondary education

Tools

Microsoft Office

Oracle

PeopleNet

RoadNet

Job description

Darling International Canada Inc. is Canada’s largest provider of rendering and recycling services to the food industry, operating six processing facilities across Canada. Darling Canada provides essential services for the efficient and environmentally responsible management of collecting, processing, and recycling edible and inedible animal by-products. Darling is committed to environmental sustainability, superior quality, and excellent customer service.

POSITION SUMMARY:

Reporting to the Sainte-Catherine’s Fleet and Logistics Manager, the Logistics Coordinator is responsible for managing the day-to-day tasks of all drivers and ensuring that delivery routes and collection activities are carried out as efficiently as possible. He or she must ensure that all health and safety standards involving transportation activities are met by working collaboratively with various departments. The Coordinator is in charge of organizing all collection activities and ensuring customer satisfaction by providing top-quality service and finding solutions to various challenges.

WE OFFER:

1. Life Insurance, Disability, Employee Assistance Program
2. Flexible Health and Dental Benefit Plan
3. Participation in Annual Incentive Plan
4. Defined Contribution Pension Plan
5. Educational Assistance Programs and Scholarship Programs

POSITION TASKS AND RESPONSIBILITIES:

1. Coordinate the daily schedules for all drivers.
2. Ensure that all customers are served according to the planned RoadNet route.
3. Hand out service request tickets to all drivers.
4. Process driver envelopes and forward all important information to administration.
5. Ensure that daily assignments are evenly distributed among all drivers.
6. Respond to telephone inquiries from the customer support representative.
7. Ensure that all of the work being carried out meets our quality and service standards.
8. Schedule and coordinate the appropriate number of staff for the expected volume of work.
9. Immediately report any incidents to the manager.
10. Receive and enter orders into the system.
11. Ensure that all service calls are efficiently dispatched to drivers, if applicable (unscheduled calls).
12. Manage day-to-day operations.
13. Replace any team members that are on vacation.
14. Other duties as required.

REQUIRED QUALIFICATIONS:

1. Post-secondary education.
2. Bilingual, oral and written (French and English).
3. 2 to 4 years of experience in distribution/logistics/dispatching.
4. Strong oral and written communication skills.
5. Customer-focused.
6. Strong interpersonal skills and works well in a team.
7. Ability to work under pressure, multitask and establish priorities.
8. High level of computer competency including knowledge of Microsoft Office, Oracle, PeopleNet, and RoadNet (an asset).

Darling International Canada Inc. is committed to a workforce that reflects the diversity of the communities where our facilities are located. We actively seek qualified individuals with demonstrated skill and knowledge to deal with all aspects of diversity in a manufacturing environment. Darling is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with provincial accessibility legislation. The Human Resources Department will work with applicants requesting accommodation at any stage of the hiring process. This document is available in alternate format on request. We thank all applicants; however, only those selected for an interview will be contacted.