Loan Solutions Consultant

Fairstone; Toronto; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player in financial services is seeking a Financial Consultant in Loan Solutions to provide exceptional customer service and support. In this role, you will assist clients with loan applications, ensuring adherence to credit policies while delivering a best-in-class experience. Your commitment to personal training and development will be key in fostering trust and loyalty among customers. Join a company that values work-life balance and offers a comprehensive benefits package, including flexible hours, wellness solutions, and professional development opportunities. If you are passionate about helping others achieve their financial goals, this is the perfect opportunity for you.

Benefits

Minimum 15 days vacation

Flexible Hours

Comprehensive Benefits Package

Pension Contribution

Wellness Solutions

Competitive Base Salary

Reward Program

Employee Referral Program

Employee Discounts

Professional Development

Qualifications

• Authorized to work in Canada.
• 1 year of experience in loan underwriting is a plus.

Responsibilities

• Support customers with loan applications both in person and over the phone.
• Ensure accurate and timely assessment of loan applications.

Skills

Communication Skills

Detail-oriented

Customer Service

Education

High School Diploma

Post-secondary Education in Finance or Business Administration

Tools

Loan Origination Software

Job description

WHO WE ARE:

Fairstone Financial is a leading Canadian provider of responsible lending solutions, offering personal loans and retail point-of-sale financing. With a focus on customer service and community engagement, Fairstone helps individuals and businesses meet their financial needs through flexible and accessible lending options. At Fairstone, our culture is built on strong values and leadership principles that define the expectations we have for working together, and with our customers. By helping Canadians find the right solution to meet their needs with a variety of products and services.

Come join Fairstone Financial as a Financial Consultant in Loan Solutions.

A regular day for you will include:

• As a consultant in loan solutions, you will support customers and prospective customers on the phone and in person to provide the best-in-class service.
• Ensure loan applications are assessed accurately and timely in a fast-paced environment.
• Detail-oriented and able to closely follow credit policy rules to ensure risk parameters are consistently followed.
• Gathering loan information.
• Selling our loan and protection products.
• Closing loans virtually and in person.
• Following up on past due customer accounts.
• Cash controls including taking payments.
• Commit to your personal training and development to support our mission to deliver the best borrowing experience to earn our customer’s trust and loyalty.

Why join us?

Because we care about our employees and offer a variety of benefits such as:

• Time Off: Minimum 15 days vacation and additional wellness days, plus statutory holidays.
• Flexible Hours / Work-Life Balance: Full-time positions typically involve 37.5 hours per week. We value work-life balance and support the right to disconnect at Fairstone.
• Comprehensive Benefits Package: Adjustable to your needs (with access to virtual healthcare).
• Pension Contribution: Fairstone automatically matches a certain percentage to contribute to your savings.
• Wellness: Tailored well-being solutions available 24/7.
• Competitive Base Salary: With multiple incentive programs to increase your overall compensation.
• Reward Program: Collect points for travel or merchandise.
• Employee Referral Program: Earn a bonus when referring a friend.
• Employee Discounts: We offer numerous discounts at various retailers.
• Professional Development: Comprehensive paid online learning courses (Fairstone Academy), opportunities to develop multiple skill sets.
• Supportive Culture: Join a supportive and collaborative work environment where your contributions are valued and recognized.

Must-haves:

• Authorized to work in Canada.
• High-school diploma or the equivalent is an asset.
• Great communication skills.

Extra - awesome to have:

• You have at least 1 year of prior experience in loan underwriting, experience in a financial institution.
• Previous experience working with loan origination software.
• Post-secondary education in Finance or Business Administration.
• Maintain a positive supportive attitude, help to maintain a gratifying work atmosphere!

This role is now vacant.

WE ARE PROUD TO BE: Montreal's Top Employers 2025 by Canada’s Top 100 Employers!

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type: Full time
Job Type: Permanent