ERP Solutions Consultant

ZipHQ, Inc.; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in procurement solutions is seeking a Customer Success Associate to support implementation and onboarding of new clients. This role involves working closely with customers and internal teams to ensure a seamless experience, leveraging strong communication and data management skills. Candidates should be proactive and detail-oriented with some prior experience in the B2B SaaS space.

Benefits

Start-up equity

Health, vision & dental coverage

Catered lunches & dinners

Commuter benefit

Team building events & happy hours

Flexible PTO

Apple equipment plus home office budget

Qualifications

• 1-4 years of experience in B2B SaaS or procurement.
• Experience with procurement systems like Coupa, SAP, or Oracle.
• Very strong data management skills.

Responsibilities

• Support end-to-end implementation process for new customers.
• Manage work across multiple customers, prioritizing tasks.
• Create documentation and maintain internal knowledge base.

Skills

Communication

Documentation Skills

Data Management

Attention to Detail

Tools

MS Excel

Job description

The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses.

Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend.

We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us!

As every business needs our type of product, you’ll work with a variety of new clients and industries as Zip scales. Current clients include Coinbase, Snowflake, Notion, Canva, Samsara, Databricks.

You Will

• Support Zip Solutions Consultants on the end-to-end implementation process for new customers

• Support onboarding tasks for new customers, with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems

• Complete key configuration tasks for existing customers to increase overall adoption of Zip.

• Be responsible for creating documentation and maintaining an internal knowledge base.

• Manage your work across multiple customers, requiring task prioritization and on-time delivery.

• Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn’t support, and set expectations with customers

• Do whatever it takes to make customers happy + help to ensure we successfully onboard them as quickly as possible

• Continuously improve the post-sales processes to help our customers accelerate the time to value

Qualifications

• 1-4 years of experience working as an analyst, associate, project manager or supporting key customer and stakeholder relationships, ideally within the B2B SaaS or procurement space.

• Procurement System experience (ie. Coupa, SAP S/4HANA: Procurement and AP, SAP Ariba Buying / Invoicing, Oracle Fusion/EBS, Workday, NetSuite, Sage, etc

• Fantastic communication and documentation skills

• Extreme attention to detail and pride yourself in being incredibly proactive

• Very strong data management skills, specifically with handling large sets of sensitive customer data in MS Excel

• You’re able to push back and still make people happy

• Very comfortable with software configuration (not necessarily technical skills, which would be a plus)

Perks & Benefits

At Zip, we’re committed to providing our employees with everything they need to do their best work.

• Start-up equity

• Health, vision & dental coverage

• ️ Catered lunches & dinners

• Commuter benefit

• Team building events & happy hours

• Flexible PTO

• Apple equipment plus home office budget

We're looking to hire Zippers and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!