Assistant Resident Manager (Sherbrooke)

Realstar; Sherbrooke; On-site; CAD 32,000 - 52,000; Full time

Benefits offered by this job

Apartment included

Signing bonus

Employer paid benefits

Quarterly bonuses

Annual bonuses

Ongoing training programs

Awards for years of service

Career development opportunities

Inclusive and diverse environment

Annual holiday parties & summer BBQs

Job summary

Realstar is seeking an Assistant Resident Manager to live on-site at one of our properties in Sherbrooke, Canada. The role requires you to work four weekdays each week, every second weekend, and be on-call some evenings. Salary plus an apartment suite is included, along with bonuses and benefits.

The position emphasizes strong customer service, day-to-day property operations, and coordinating resident events. Training, career development, and an inclusive work environment are offered.

Qualifications

• Proven customer service experience.
• Ability to communicate in English and French.
• Experience in property or building management is an asset.
• Able to lift and move items up to 50 lbs.

Responsibilities

• Greet and interact with residents in a friendly and professional manner.
• Promote a welcoming atmosphere for residents.
• Handle resident concerns and service requests within 24 hours.
• Assist with lease renewals and daily operations paperwork.
• Organize resident events such as holiday parties and summer barbecues.
• Maintain cleanliness of common areas and perform light cleaning duties.

Skills

Customer service

Bilingual EN/FR

Property management experience

Physical endurance

Job description

We are currently seeking an Assistant Resident Manager to live and work at one of our properties. This position would require you to live on-site and work four weekdays each week, every second weekend and on-call some evenings. This offer is for an existing vacant position within the organization.

What we offer to employees:

• Salary + apartment suite included
• Signing bonus
• Employer paid benefits
• Quarterly bonuses based on property performance
• Annual bonuses based on personal performance
• Ongoing training programs
• Awards for years of service
• Opportunity for career development
• Inclusive and diverse work environment
• Annual holiday parties & summer BBQs

Customer Service:

• Greet and interact with residents in a friendly and professional manner
• Promote a welcoming atmosphere
• Demonstrate excellent customer service and a "can-do" attitude
• Attend to resident concerns and service requests within 24 hours
• Follow up with residents to ensure a high level of customer satisfaction
• Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations
• Organize, promote and execute resident events (i.e. holiday parties & summer barbeques)

General Cleaning:

• Maintain cleanliness of all common areas including foyers, amenity rooms, underground parking garage, locker rooms, patios, and rooftops
• Knowledge and safe handling of cleaning chemicals
• Perform thorough cleaning of vacant units, including appliances, floors, walls, windows, kitchens, washrooms, and balconies, ensuring they are move-in ready
• Dust fire hose cabinets, bells and elevator tracks to minimize excess debris
• Monitor and clean of garbage chutes, garbage and recycling rooms
• Collection of garbage and recycling bins in coordination with the city waste schedule
• Knowledge and understanding of the safe handling of cleaning materials (WHMIS)
• Conduct yard maintenance, including picking up loose garbage around the exterior of the property, removing snow and ice, salting entrances, walkways, and rooftop access

Property Maintenance:

• Assist residents how to complete maintenance requests through the proper channels
• Daily walkthroughs of each floor, stairwell, and common areas fixing minor deficiencies
• Report serious deficiencies related to curb appeal or safety hazards to the direct supervisor for further action
• Assist the supervisor in HVAC monitoring, troubleshooting minor electrical, plumbing, boiler & chiller maintenance
• Assist the supervisor with scheduling and overseeing repair activities of tradesmen and contractors as required

Fire Safety:

• Knowledge of fire and life safety response systems (fire alarms and detection systems)
• Assist in emergency procedures

Qualifications

• Strong customer service skills
• Previous or similar property management experience (an asset)
• Display a professional/presentable appearance
• Basic computer and keyboarding skills
• Ability to perform general cleaning duties, and minor maintenance repairs
• Must be able to lift up to 50lbs, items could include garbage bins, furniture, appliances or while performing snow removal duties, sometimes for extended periods of time
• Good written and verbal communication skills
• Fluent in English and French

#QC