Live Events Staff Supervisor – Fan Experience Lead

MLSE (Maple Leaf Sports & Entertainment Partnership); Toronto; On-site; CAD 33,000 - 44,000; Full time

Job summary

Maple Leaf Sports & Entertainment Partnership (MLSE) seeks a 50|50 Staff Supervisor to lead and develop our part-time event staff across high-profile venues. You will oversee staffing, scheduling, coaching, and performance management for 50|50 Ambassadors and Team Leads, ensuring an exceptional fan experience while driving revenue.

You will be a visible on-site leader, coaching teams, coordinating with operations, and fostering a culture of accountability, collaboration, and continuous

Qualifications

• Strong people leadership skills with experience coaching, mentoring, or supervising frontline teams.
• Excellent organizational abilities, with the capacity to manage staffing across a high-volume event calendar.
• Proven ability to motivate teams and create an engaging, performance-driven culture.
• Strong interpersonal and communication skills, with confidence delivering feedback and resolving employee concerns professionally.
• Ability to make sound decisions in a fast-paced, live event environment while remaining calm under pressure.
• Experience in sales, customer service, event operations, or sports and entertainment is considered an asset.
• Comfortable analyzing individual and team performance to identify coaching opportunities and improve results.
• Flexible availability, including evenings, weekends, and holidays, to support live events.

Responsibilities

• Serve as the cultural leader for the 50|50 program, setting the tone for a high-energy, positive, and accountable team environment while maintaining a strong and visible presence at events.
• Lead 50|50 Ambassador performance management by providing individualized coaching, delivering regular training sessions, and creating development plans that improve sales performance, fan engagement, and customer service.
• Own workforce planning by assessing roster capacity, identifying hiring needs, and making recommendations regarding recruitment to maintain a high-performing team.
• Partner with the 50|50 Operations Supervisor to ensure staffing plans align with event requirements and operational priorities, supporting optimal coverage across all events.
• Co-supervise the 50|50 Team Leads alongside the 50|50 Operations Supervisor, ensuring staff are engaged, supported, and consistently executing to program standards.
• Plan and lead team-building initiatives and recognition programs that strengthen collaboration, reinforce MLSE's values, and foster an inclusive, motivated workplace.

Skills

People leadership

Organizational skills

Motivating teams

Interpersonal communication

Decision making under pressure

Sales & customer service

Event operations

Flexibility

Job description

Maple Leaf Sports & Entertainment Partnership (MLSE) seeks a 50|50 Staff Supervisor to lead and develop our part-time event staff across high-profile venues. You will oversee staffing, scheduling, coaching, and performance management for 50|50 Ambassadors and Team Leads, ensuring an exceptional fan experience while driving revenue.

You will be a visible on-site leader, coaching teams, coordinating with operations, and fostering a culture of accountability, collaboration, and continuous