50/50 Staff Supervisor

Maple Leaf Sports & Entertainment Partnership; Toronto; On-site; CAD 33,000 - 44,000; Full time

Job summary

Maple Leaf Sports & Entertainment Partnership is seeking a 50|50 Staff Supervisor to lead, develop, and support our part-time event staff across all MLSE venues. You will manage staffing, scheduling, coaching, and performance to deliver an outstanding fan experience while driving revenue and team growth.

The role requires strong leadership, coaching ability, and excellent organizational and communication skills, with flexibility for evenings and weekends at high-volume events.

Qualifications

• Proven leadership of frontline teams.
• Ability to coach, mentor, and supervise staff.
• Strong organizational skills for high-volume events calendar.
• Excellent interpersonal communication and feedback delivery.
• Experience in sales or customer service is a plus.
• Flexible evenings, weekends and holidays for live events.

Responsibilities

• Lead 50|50 Ambassador performance with coaching and training.
• Oversee staffing, scheduling, and workforce planning for events.
• Identify staffing needs and advise on recruiting to maintain a top team.
• Collaborate with Operations Supervisor to align staffing with event priorities.
• Co-supervise Team Leads and drive team-building and recognition programs.

Skills

Staff leadership

coaching

organizational skills

communication

staffing management

sales/customer service

Job description

Powered by Passion. United by Purpose. Build for Impact. At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one. We’re more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose. From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League. We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club. Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities -- and we’re just getting started. This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves. So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team. We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we’re looking for.

Job Description

Role Overview

The 50|50 Staff Supervisor is responsible for leading, developing, and supporting MLSE's part-time 50|50 event staff to deliver an exceptional fan experience while maximizing revenue. This role oversees staffing, scheduling, coaching, and performance management for 50|50 Ambassadors and Team Leads, fostering a positive, high-performing culture across all events. The 50|50 Staff Supervisor maintains a strong on-site presence, ensuring staff are engaged, well-trained, and equipped to execute at the highest level while proactively identifying staffing needs and opportunities for continuous improvement.

Key Responsibilities

• Serve as the cultural leader for the 50|50 program, setting the tone for a high-energy, positive, and accountable team environment while maintaining a strong and visible presence at events.
• Lead 50|50 Ambassador performance management by providing individualized coaching, delivering regular training sessions, and creating development plans that improve sales performance, fan engagement, and customer service.
• Own workforce planning by assessing roster capacity, identifying hiring needs, and making recommendations regarding recruitment to maintain a high-performing team.
• Partner with the 50|50 Operations Supervisor to ensure staffing plans align with event requirements and operational priorities, supporting optimal coverage across all events.
• Co-supervise the 50|50 Team Leads alongside the 50|50 Operations Supervisor, ensuring staff are engaged, supported, and consistently executing to program standards.
• Plan and lead team-building initiatives and recognition programs that strengthen collaboration, reinforce MLSE's values, and foster an inclusive, motivated workplace.

Qualifications

• Strong people leadership skills with experience coaching, mentoring, or supervising frontline teams.
• Excellent organizational abilities, with the capacity to manage staffing across a high-volume event calendar.
• Proven ability to motivate teams and create an engaging, performance-driven culture.
• Strong interpersonal and communication skills, with confidence delivering feedback and resolving employee concerns professionally.
• Ability to make sound decisions in a fast-paced, live event environment while remaining calm under pressure.
• Experience in sales, customer service, event operations, or sports and entertainment is considered an asset.
• Comfortable analyzing individual and team performance to identify coaching opportunities and improve results.
• Flexible availability, including evenings, weekends, and holidays, to support live events.

Success in This Role Looks Like

A highly engaged, motivated, and high-performing 50|50 team that consistently delivers an energetic and positive fan experience across all events. Strong 50|50 Ambassador performance and development, demonstrated through effective coaching, improved sales results, and continuous growth of individual team members. A strong team culture built on accountability, recognition, and collaboration, where staff feel valued, supported, and connected to the impact of the 50|50 program. Consistent event execution supported by a well-trained and appropriately staffed team, with proactive identification of hiring needs and performance opportunities. Visible and effective leadership on-site, creating an environment where 50|50 Ambassadors are energized, confident, and equipped to maximize fan engagement and revenue. Successful onboarding, training, and retention of part-time staff, building a reliable roster of ambassadors who represent MLSE’s values and community impact. Strong partnership with the 50|50 Operations Supervisor, ensuring alignment between people, culture, and operational requirements across all events.

Job Posting Compensation Range/Rate: $28/hr

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [e-mail]. This email is only for accommodation requests. Resumes sent to this email address will not be considered.