Live Event AV Support Specialist

PSSL ProSound and Stage Lighting; Quebec; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Group insurance

Training and career advancement

Professional development reimbursement

Employee assistance program

Job summary

Solotech is seeking a hands-on Technical Support/Client Services professional to ensure smooth operation of live production rooms, monitor webcasts, and address client technical needs. You will build strong client relationships and advise on solutions, with flexibility for atypical hours and inter-site travel.

Ideal candidates bring 3+ years in similar roles, deep knowledge of sound, video, lighting gear, and familiarity with AV automation and conferencing tools, plus solid networking and Office

Qualifications

• DEC or DEP (electronics), electronic engineering, television production or equivalent.
• Minimum 3 years of relevant experience in a similar position.
• Knowledge of sound, video projection and lighting equipment.
• Basic knowledge of home automation, video conferencing, digital audio processing.
• Knowledge of networking.
• Microsoft Office proficiency.

Responsibilities

• Ensure proper functioning of the rooms, perform technical monitoring and handle webcasts.
• Respond to clients' technical needs courteously and timely to meet their expectations.
• Develop excellent relationships with clients.
• Act as a strategic advisor to clients.
• Ensure customer satisfaction by being proactive to their needs.
• Listening and understanding customer needs.
• Re-assign requests to the right channel.
• Presenting solutions to customers.
• Document the work done in the ticketing tool.
• Update customer and Solotech internal documentation in accordance with changes made on site.
• Make recommendations and execute maintenance and parts replacement.
• Collaborate with the various stakeholders to ensure the best possible customer service.
• Find replacement solutions in order to try to make a system functional despite an equipment failure.

Skills

French fluency

English reading

Customer service

Networking basics

Microsoft Office

Driver's license

Education

DEC or DEP in electronics

Electronic engineering or related

Tools

Crestron

AMX

Polycom

Tandberg

Zoom

Teams

SymNet

Soundweb

Biamp

QSC

Job description

Solotech is seeking a hands-on Technical Support/Client Services professional to ensure smooth operation of live production rooms, monitor webcasts, and address client technical needs. You will build strong client relationships and advise on solutions, with flexibility for atypical hours and inter-site travel.

Ideal candidates bring 3+ years in similar roles, deep knowledge of sound, video, lighting gear, and familiarity with AV automation and conferencing tools, plus solid networking and Office