AV Support Technician (Client in Mtl)

PSSL ProSound and Stage Lighting; Montreal (administrative region); Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Group insurance

Savings plan

Training opportunities

Professional fee reimbursement

Employee assistance program

Job summary

Solotech in Montreal is seeking a technically minded AV support specialist to ensure smooth operation of rooms, perform on-site monitoring, and respond to clients' needs.

You will collaborate with stakeholders, configure Crestron/AMX, manage conferencing tools, and document work in our ticketing system. Fluency in French and English is required, as well as a DEC/DEP in electronics or related field.

Qualifications

• DEC/DEP in electronics or related field.
• 3–5 years of experience in a similar role.
• Fluent in French and English.
• Knowledge of AV, sound, lighting and video projection equipment.

Responsibilities

• Ensure proper functioning of rooms and perform technical monitoring.
• Respond to clients' technical needs in a courteous, timely manner.
• Develop relationships with clients and act as a strategic advisor.
• Document work in the ticketing system and update internal records.
• Coordinate with stakeholders to ensure top-notch customer service.

Skills

Bilingual

AV knowledge

Networking

MS Office

Self-reliance

Time management

Customer service

Team oriented

Under pressure

Communication

Education

DEC/DEP in electronics or related

Tools

Crestron

AMX

Polycom

Tandberg

Zoom

Teams

HD video systems

Job description

Why Solotech?

To take your career to the next level! As a global leader in live productions, systems integration and virtual technology, our team is comprised of more than 1,700 passionate individuals. Our ambition? To deliver spectacular experiences worldwide. Recognized as one of Montreal's Top Employers (2026), join us and become part of a unique story that has been shining for over 45 years!

Your day will look like this:

• Ensure the proper functioning of the rooms, perform technical monitoring and handle webcasts;
• Respond to clients' technical needs in a courteous and timely manner to meet their expectations;
• Develop excellent relationships with clients:
• Act as a strategic advisor to clients;
• Ensure customer satisfaction by being proactive to their needs;
• Listening and understanding customer needs;
• Re-assign requests to the right channel;
• Presenting solutions to customers;
• Document the work done in the ticketing tool;
• Update customer and Solotech internal documentation in accordance with changes made on site;
• Make recommendations and execute maintenance and parts replacement;
• Collaborate with the various stakeholders to ensure the best possible customer service;
• Find replacement solutions in order to try to make a system functional despite an equipment failure.

Your profile:

• Bilingual: French & English
• DEC or DEP (electronics), electronic engineering, television production or equivalent;
• 3 to 5 years experience in a similar position;
• Knowledge of sound, video projection and lighting equipment at the consumer and commercial level;
• Basic knowledge of home automation (Crestron, AMX), video conferencing (Polycom, Tandberg, Zoom, Teams), digital audio processing (SymNet, Soundweb, Biamp, QSC);
• Knowledge of networking;
• Knowledge of the Microsoft Office suite;
• Valid driver's license (an asset);
• Must be available and open to working atypical hours depending on the project (early morning or evening depending on the client's needs);
• Relational skills and ability to communicate directly with the client;
• Provide excellent customer service;
• Team oriented and collaborative;
• Good management of priorities and respect for deadlines and tight deadlines;
• Strong ability to work under pressure and adapt to change;
• Ability to work with limited information (self-reliance and resourcefulness)

Our offer to you:

• Competitive compensation and group insurance plan
• Corporate savings plan with employer contribution
• Opportunities for training and career advancement
• Reimbursement of professional and development fees
• Employee assistance program to ensure personal health and well-being.

Find out more at: www.solotech.com

**In this document, the masculine gender is used in the neutral form and refers to both women and men.